Operations | Monitoring | ITSM | DevOps | Cloud

The world of agentic AI is evolving fast–but so is the noise surrounding it. As AI agents promise to revolutionize workflows and decision-making, IT and business leaders are left wondering: What's real, what's hype, and what's worth investing in? In this candid and practical session, we'll break down the current landscape of agentic AI and help you navigate it with clarity. Agenda.

In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and software assets, discover assets using various methods, loan assets temporarily to contract employees, and auto-assign assets to users.

In the seventh episode of Masterclass 2025, learn the various aspects of an efficient asset management practice and map dependencies between IT infrastructure components to evaluate potential risks. We will go over how to manage hardware and software assets, discover assets using various methods, loan assets temporarily to contract employees, and auto-assign assets to users.

We’re rolling out some interesting AI innovations and workflow enhancements in the cloud version of ServiceDesk Plus. You can now use the native Zia LLM hosted in our own data centers as a GenAI provider (in addition to ChatGPT and AzureOpen AI), track AI adoption with the new Zia dashboard, and enable user transitions within workflows. Meanwhile, the on-premises version supports seamless user import from Microsoft Entra ID. Watch the video as our product experts walk you through each of these updates in detail.

IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, master intelligent analyses that pave the way for insightful SRE dashboards and comprehensive compliance reporting.

In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We will go over how to build change templates for the various change types, craft a visual workflow builder for deploying changes, and leverage release and project management capabilities to ensure the successful deployment of changes.

In the fifth episode, we showcased all the latest features released in ServiceDesk Plus since the beginning of the year, followed by an AMA session where the following experts answered your queries.

IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, discover the extensive list of growing integrations, and build a centralized repository of every operational KPI. Learn advanced import capabilities that improve data accuracy and ensure real-time insights.

Manage impending certificate expirations and vulnerabilities in real time through ServiceDesk Plus' integration with ManageEngine Key Manager Plus. With this integration, you can.

Spend less time analyzing data and more time driving innovation with cutting-edge decision intelligence. Experience Analytics Plus, ManageEngine's AI-powered unified analytics platform today!