UEM for the new normal
Join us as we view endpoint management through the lens of compliance and learn how to flexibly manage endpoints in the cloud era.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Masterclass: Advanced series session 2 - Build a high velocity incident response tool chain
In this session of the advanced masterclass series, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling you to accelerate your service desk operations.
Masterclass: Advanced series Session 2 - Hack your service desk for the new normal (Cloud)
In this session of the advanced masterclass series, you will discover ways to adapt your service desks to the current crisis and learn how integrations with Microsoft Teams, Jira and Slack work in the cloud version of ServiceDesk Plus.
Masterclass: Advanced series Session 1 - Hack your ServiceDesk Plus for the new normal
Learn a few advanced features of ServiceDesk Plus that enable you to create a virtual office experience for your requesters and technicians. Masterclass+ is a webinar series focussed on training ServiceDesk Plus administrators on advanced features, configurations, and integrations.
SupportCenter Plus 11.0 demo: The help desk software for world-class customer support
The all-new #SupportCenterPlus 11.0 brings a brand-new UI, some exciting new features and functionalities that's sure to take your #customersupport several notches higher and provide unparalleled customer experience. In this webinar, we'll be doing a product walk-through while discussing all the key features along with it. Account and contact management: Deliver personalized services with a multi-tenant architecture for managing accounts and contacts.
Setting up a service catalog for your remote workforce with ServiceDesk Plus
In this video, we will be looking at how organizations can streamline employee onboarding with the various features available in the ServiceDesk Plus' arsenal. We'll be looking at a use case where a company is trying to onboard employees in a short time, and build a service catalog outlining the services available to users. Leveraging ServiceDesk Plus' automations, templates, request life cycles, and approvals, the company was able to accelerate employee onboarding and build a process that is easy to monitor and manage.
ManageEngine Insights - Building resilience with cloud transformation
Amidst the complexity of today's dynamic market landscape, the cloud has emerged as a reliable technology whose benefits are far-reaching and long-lasting. Despite COVID-19 affecting global IT spending, companies have continued to invest in cloud solutions. Be it making the business more agile or accelerating their digital transformation goals, companies are turning to the cloud for a variety of reasons.
Strategies to boost resilience in IT operations.
Subscribe to the ITea club here:
https://www.manageengine.com/events/2020/podcasts/tea-n-it.html
Listen to the ITOM podcast here:
https://www.manageengine.com/itom/weekly-it-operations-management-podcast-series.html
Configuration management database (CMDB) in ServiceDesk Plus
Learn how the Configuration Management Database (CMDB) works in ServiceDesk Plus, how to set up your own CMDB, and how it helps IT teams manage their IT infrastructure better. ServiceDesk Plus is an IT service management (#ITSM) software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top notch IT service delivery.
Harnessing the digital workspace: Benefits and Challenges
In this session, our experts discuss the benefits and challenges of the digital workspace in our new normal times. Find out more about the new concept of bring your own internet (BYOI) that is challenging internet bandwidth constraints, and collaboratively securing your endpoints.