Operations | Monitoring | ITSM | DevOps | Cloud

The user education team at ServiceDesk Plus brings you a close-up on all the great features built into ServiceDesk Plus 11.1. Learn how resource management helps you distribute tasks among your techs; add images to your service templates; customize your application pages by user, and much more.

Every organization has a help desk solution to manage and resolve employees' asset related issues. Mobile Device Manager Plus integrates with Jira Service Desk to empower the help desk technicians with the ability to perform various device management tasks right from the Jira Service Desk console.

This webinar will give you the complete details about Windows 7 End-of-life and the various options that you have to proceed after the EOL date.

One of the key challenges that most IT service desks face is transitioning ITSM best practices from the drawing board to daily practice. And seldom do teams realize that this hurdle can be handled effectively by leveraging the capabilities offered by #ITSM tools like ServiceDesk Plus. This session is a blend of the recommended industry best practices and ManageEngine's 15 years of ITSM experience, all aimed at helping service desk teams implement best practices in their day-to-day #ITSMprocesses. 

The latest update to #ServiceDeskPlusMSP brings a refreshing new UI and exciting new features empowering your #servicedesk with capabilities that will help you take your business to the next level, and provide an enhanced service experience to your customers.

IT asset management is a critical part of any IT infrastructure management team. When done correctly, IT asset management can bring significant cost savings to your organization, and ensure that the IT support you're providing is quick and efficient.

In this video, we'll go over configurations that are key to implementing an effective change management process in ServiceDesk Plus.

In this video, we're going to take a deep dive into the six-stage change management process. Let's follow a change record through its life cycle and see how it gets logged, passes through different stages, what roles the stakeholders play at each stage, how communication happens, and finally, how the change is successfully closed.

Unsecured endpoints can cause catastrophic incidents that threaten an organization’s security and reputation. The ability to identify, preempt, and thwart breaches at the device level is critical to your organization’s security posture. In this webinar, you will learn about major attacks of the past, vulnerabilities that led to these attacks, and how to build a proactive shield against them.