Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus.

Understand the life cycle of long-pending requests in your help desk using request history reports in Analytics Plus.

Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus.

Understand the behavior of your help desk technicians and track trends in their performance using the Technician History dashboard in Analytics Plus.

Join Rajesh Ganesan,VP, #ManageEngine and Pradyut, Product Manager, ServiceDesk Plus as they discuss about how technology has evolved over the last 20 years, the current #technology #trends such as #AI, ML, blockchain, etc. and how these impact #IT management. In addition, you’ll also get a glimpse of what’s in store for ManageEngine and ServiceDesk Plus in 2019.

Track your performance against your project targets using the Target vs. Actual Milestone Completion report in Analytics Plus.

Easily keep an eye on project delegation using the Milestone Ownership report in Analytics Plus.

With Request Life Cycle, administrators can predefine a set of statuses each ticket goes through, as well as specify conditions and actions for each status change. This ensures clarity and consistency in how each ticket is processed.

Join us for an introductory session on how you can: Get an accurate view of request timelines and spot changes that delay request resolution, …

This ManageEngine Webinar series introduces industry best practices required to be followed in 2019. The importance of privileged access to critical information and data loss prevention (DLP) against insider threats will be discussed. It will also highlight the rising significance of Unified Endpoint Security and Management, trends in Log Management, compliance standards.