Zia LLM for ServiceDesk Plus Cloud, transitions in workflows, and more!

ManageEngine

Aug 25, 2025

We’re rolling out some interesting AI innovations and workflow enhancements in the cloud version of ServiceDesk Plus. You can now use the native Zia LLM hosted in our own data centers as a GenAI provider (in addition to ChatGPT and AzureOpen AI), track AI adoption with the new Zia dashboard, and enable user transitions within workflows. Meanwhile, the on-premises version supports seamless user import from Microsoft Entra ID. Watch the video as our product experts walk you through each of these updates in detail.

Watch other ServiceDesk Plus Premiere videos:
👉 January 2025 edition - https://youtu.be/YIDiKDS23FI
👉 February 2025 edition - https://youtu.be/L_PNfRg9CQk
👉 March 2025 edition - https://youtu.be/Y2VFaZGUd6E
👉 April 2025 edition - https://youtu.be/jmRf9RpCECI
👉 May 2025 edition - https://youtu.be/calItFpHBT0
👉 June 2025 edition - https://youtu.be/YjcBhGIOv-E

ServiceDesk Plus new features & enhancements:
👉 Major features and improvements - https://mnge.it/new-features
👉 What's new in ServiceDesk Plus - https://mnge.it/release-notes
👉 What's new in ServiceDesk Plus Cloud - https://mnge.it/new-features-cloud

👉 For more information on ServiceDesk Plus, visit https://mnge.it/what-is-SDP
👉 To know more about ServiceDesk Plus Cloud, visit https://mnge.it/sdp-cloud
👉 Schedule a personalized demo from our experts - https://mnge.it/Get-free-demo
👉 Get a tailored price quote - https://mnge.it/Contact-Sales
👉 Key features and capabilities - https://mnge.it/Key-features
👉 Get started with a 30-day free trial - https://mnge.it/Start-free-trial
👉 ServiceDesk Plus editions - https://mnge.it/Compare-editions
👉 Zoho Flow integration - https://mnge.it/zoho-flow

Watch other features in ServiceDesk Plus:
👉 Zia in ServiceDesk Plus ► https://youtu.be/l37IpNWYmw4
👉 Incident management ► https://youtu.be/u3o6xKIDjWM
👉 IT change management ► https://youtu.be/ucJmV_OIsVA
👉 IT asset management ► https://youtu.be/I38t6LXbdiA
👉 Request management ► https://youtu.be/4JSWpZbESQo
👉 Knowledge management ► https://youtu.be/dOAIf7Oyhds
👉 Enterprise Service Management (ESM) ► https://youtu.be/kZtPgu6jiQg
👉 Configuration management database (CMDB) ► https://youtu.be/sUyDgi6geNw
👉 IT project management ► https://youtu.be/vmFnYMdvQjs
👉 Release Management ► https://youtu.be/fm2JmbMuTKU
👉 Self-Service Portal ► https://youtu.be/qboxoPzbVIo
👉 Asset discovery ► https://youtu.be/C1Jjl791vUQ
👉 Request Life Cycle (RLC) ► https://youtu.be/9YFaDTvuBVY

Useful resources:
👉 How AI agents will reshape your ITSM strategy? [Industry survey] - https://mnge.it/ai-itsm-survey
👉 How AI can make your enterprise IT audit-ready - https://mnge.it/oXO
👉 Building an audit-ready ITAM strategy: A guide for IT asset managers - https://mnge.it/free-ITAM-ebook
👉 How generative AI can improve your knowledge management - https://mnge.it/Gen-AI-KM
👉 A comprehensive guide to IT asset management [ITAM] - https://mnge.it/itam-guide
👉 AI-driven ITSM trends to expect in 2025 - https://mnge.it/ai-itam
👉 6 ways ServiceDesk Plus simplifies your job as a change manager - https://mnge.it/change-manager-pdf
👉 Infographic: How to build an effective help desk knowledge base - https://mnge.it/XHC
👉 The unified asset discovery agent in ServiceDesk Plus - https://mnge.it/wD6
👉 How AI will redefine the way IT service desks work - https://mnge.it/DBb
👉 6 AI-based use cases for your service desk - https://mnge.it/5D7
👉 6 key automation ideas to streamline your IT service desk - https://mnge.it/Automation
👉 How Agentic AI and AI agents transforms enterprise ITSM? - https://mnge.it/5Ctai
👉 Breaking new grounds in IT asset management with AI - https://mnge.it/ai-in-itam