Latest Videos

6 incident management hacks to implement using ServiceDesk Plus

Ever wondered how enterprises like Zoho, with over 50 SaaS applications and more than 180,000 customers, handle the spectrum of IT incidents they face? Download this free e-book now to get an insider look into the incident response and management processes that Zoho has perfected over the years.

6 incident management hacks to implement using ServiceDesk Plus Cloud

Ever wondered how enterprises like Zoho, with over 50 SaaS applications and more than 180,000 customers, handle the spectrum of IT incidents they face? Download this free e-book now to get an insider look into the incident response and management processes that Zoho has perfected over the years.

Dissecting the need for ethical AI

Until recently, topics like data ethics and ethics in AI were limited to academic circles and non-profit organizations rallying for citizen data rights. Fast forward to 2020, and the scenario is very different; AI ethics has become a mainstream topic that's a top priority for big organizations. With data collection and processing capabilities growing by the day, it's become easier than ever to train machine learning (ML) models on this collected data. However, organizations have come to realize that, without building transparency, explainability, and impartiality into their AI models, they're likely to do more harm than good to their business. This podcast will explore why ethical AI is the need of the hour, and what key factors AI leaders should consider before implementing AI in their organization's ecosystem.

Request management in ServiceDesk Plus

Are ineffective #ITSM technologies or inadequate fulfillment processes standing in the way of your request management strategy? Reshape your #request_management approach with ServiceDesk Plus. With smart automations and an intuitive self-service portal, you can now stay on top of all service request tickets and deliver a better experience for your end-users.

Vulnerability Management with ManageEngine Vulnerability Manager Plus

Vulnerability management is the cyclical process of identifying, evaluating, treating, and reporting on threats and vulnerabilities across your network endpoints. In this video, we take an in-depth look at the exhaustive threat and vulnerability management features of ManageEngine Vulnerability Manager Plus.

Building an enterprise service desk with multiple service desk instances on ServiceDesk Plus

In this session of the #Masterclass: Advanced Series, we'll look at how enterprise service management (#ESM) works in ServiceDesk Plus. You will learn how to integrate and manage different instances for different business functions using ServiceDesk Plus' ESM features. Watch the video to learn the fundamentals of building your own enterprise service desk and running it efficiently with #ServiceDeskPlus.