Operations | Monitoring | ITSM | DevOps | Cloud

Latest Videos

ManageEngine MDM Free Training - App Management and Device Security

Mobile Device Manager Plus free training program aims to facilitate better understanding of the features and capabilities of MDM. Learn how MDM can seamlessly manage devices of different platform, setup policies in the device over-the-air and effortlessly install apps on the devices.

ManageEngine MDM Free Training- Modern management of Windows 10, 11 and Macbooks.

Mobile Device Manager Plus free training program aims to facilitate better understanding of the features and capabilities of MDM. Learn how MDM can seamlessly manage devices of different platform, setup policies in the device over-the-air and effortlessly install apps on the devices.

Revamp your core ITSM practices with powerful, high-maturity workflows

We are delighted to announce that workflow automation capabilities in ServiceDesk Plus Cloud just got more powerful! Workflows, which were previously available for changes and releases, have now been extended to other ITSM practices too. How can Workflows help your IT teams? Automate your service management practices end to end, on a single visual canvas. Perform bespoke actions by triggering low-code custom functions within Workflows. Orchestrate enterprise service operations across hybrid IT systems and services with just a single touch.

Extending Workflows to Incidents, Service Requests, Problems, and Assets in ServiceDesk Plus Cloud

In this webinar, we'll unwrap the upcoming visual workflow builders for incidents, requests, problems, and assets in ServiceDesk Plus Cloud. These enhanced workflows will help you drive service processes while automating actions such as approvals, task management, communications, and more.

Enhanced problems and solutions modules and a few other updates - ServiceDesk Plus Premiere

In this video, our product experts will walk you through the latest enhancements we rolled out to make your ServiceDesk Plus experience even better. From learning how to apply security patches to exploring the enhancements we've made to the problems and solutions modules, watch this video to dive into what we have in store for you.

ITSM trends in 2024 and beyond: Top trends impacting ITSM by Karen Ferris - ManageEngine

It's four years into the decade, and ITSM leaders have battled several disruptions already such as remote and hybrid work, managing BYOD policies, and now, AI. In this webinar, Karen Ferris will highlight the top trends impacting ITSM in 2024 and beyond. She will explore how to best position teams and organizations to leverage such disruptions for success. Further, the people side of change has never been as important as it is today, so Karen, an expert in organizational change management (OCM) and service management, will discuss the need for OCM as an integral part of every ITSM endeavor.

New enhancements and an exciting integration - ServiceDesk Plus Premiere

In this video, our product experts unveil the latest enhancements and additions that can make your ServiceDesk Plus experience even better. From leveraging GenAI to optimize everyday tasks to streamlining SLA management with a couple of new enhancements, watch this video to get started with what we have in store for you.

Streamlining incident management workflows with ServiceDesk Plus Cloud - Masterclass 2024

In the third episode of Masterclass 2024, you can learn about the key incident management capabilities available in ServiceDesk Plus Cloud. From configuring role-based templates to designing life cycles on a visual canvas, this episode will cover all the incident management essentials. We will also discuss about knowledge and problem management.