Meet Zia: ServiceDesk Plus' AI-powered virtual assistant! [On-premises]

ManageEngine

Nov 13, 2024

Meet Zia, our own AI-powered virtual assistant designed to improve your service desk efficiency by automating routine tasks in the on-premises version of ServiceDesk Plus. From predicting ticket categories, templates, or approval actions, to automating request closures, Zia (once trained on your past ticket data) can do it all—freeing up valuable time for you and your IT service desk team.
Set up the Zia Bot to be the go-to conversational assistant for end users and customize its actions to help users create tickets, request for services, or access self-service articles, reducing the L1 footprint.

Curious how it all works? Watch the video and learn how to set up and customize AI-driven capabilities in ServiceDesk Plus to fit your team's needs and automate your support workflows for more efficient service desk operations.

Ready to take the next step?

👉 Visit ServiceDesk Plus at https://mnge.it/what-is-SDP
👉 Schedule a personalized demo from our experts: https://mnge.it/Get-free-demo
👉 Get a tailored price quote: https://mnge.it/Contact-Sales
👉 Get started with a 30-day, free trial: https://mnge.it/Start-free-trial

Useful resources:

👉 4 ways ChatGPT helps boost ITSM operations - https://mnge.it/chatgpt-itsm
👉 Reimagining the future of ITSM with generative AI - https://mnge.it/Gen-AI-ITSM
👉 How generative AI can improve your knowledge management - https://mnge.it/Gen-AI-KM
👉 How to automate ticket routing to stop ticket pile-ups - https://mnge.it/Ticket-route
👉 How AI can make great things happen in your service desk - https://mnge.it/PEO
👉 The future of ITSM - https://mnge.it/qj7
👉 6 AI-based use cases for your service desk - https://mnge.it/5D7
👉 5 ITSM automation use cases with Machine Learning - https://mnge.it/uX4
👉 The impact of machine learning on ITSM - https://mnge.it/jUb
👉 How AI will redefine the way IT service desks work - https://mnge.it/DBb