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Using BigPanda and ServiceNow to prevent and resolve outages

BigPanda augments ServiceNow and helps IT Ops teams work more efficiently in modern IT Stacks, reducing MTTR by 40% or more. By using BigPanda and ServiceNow together, IT Ops teams are provided with real-time service mapping for dynamic infrastructures, can easily reduce and automate ServiceNow ticketing, and are able to surface the root cause changes affecting their continuous delivery.

Getting Started with BigPanda - Overview

Welcome to the first installment of the Getting Started with BigPanda video series. BigPanda’s "No Experts Required" setup can be broken down into six steps: Out of the box integrations (outbound and inbound), normalization and enrichment, correlation, environments, collaboration & sharing and user management. In this video we will provide an overview of each, and subsequent videos will provide more in-depth information into each area.