Operations | Monitoring | ITSM | DevOps | Cloud

In a crowded MSP market, standing out takes more than great service. See how BigPanda customers are using AI-driven operations to differentiate their offerings, boost profitability, and maximize their ServiceNow investment.

When a problem spans multiple domains, L1 teams only see part of the story. BigPanda incident correlation connects the dots automatically, identifying how incidents relate across teams and systems, surfacing the blast radius, and pointing directly to the root cause so teams can triage faster and escalate smarter.

When end-users report a problem, L1 teams shouldn't have to manually connect the dots. Service desk correlation automatically correlates service desk tickets with active BigPanda incidents, surfacing end-user impact instantly so teams can prioritize and triage with the full picture.

This demo of AI Incident Assistant shows the agentic AI capabilities that help streamline collaboration, investigate smarter, and automate resolution for major incident management teams.

BigPanda delivers the next evolution in AIOps solutions, featuring agentic automation for ITOps and ITSM teams, all in a single platform. Agentic IT operations from BigPanda keep the digital world running by transforming reactive, manual IT processes into proactive, intelligent automation. Our platform uses AI to detect, respond to, and prevent IT incidents at machine speed.

Post-incident reporting through AI Incident Assistant relieves the burden of post-incident analysis and report creation and saves incident responders valuable time.

BigPanda Change Risk Management delivers scalable, proactive change management with AI-powered analysis and improves service reliability.

The new Problem Management feature in BigPanda automatically identifies underlying patterns and root cause across incidents, giving problem managers the insights they need to resolve issues permanently.

When enterprises run dozens of monitoring and observability tools, performance gaps almost always emerge. By applying the BigPanda Observability Scorecard, our customers consistently see their tool portfolio fall into three groups: In some cases, removing bottom-tier tools can reduce portfolio complexity by double digits while cutting operational noise by as much as 35-40%. This simplification reduces costs while creating a leaner, more reliable monitoring environment that strengthens service availability and operational efficiency.

Choosing the right observability tools is critical so ensure your teams get actionable insights. In this video, we explore how to evaluate observability platforms based on their ability to detect anomalies, link causes, and trigger effective responses.