Operations | Monitoring | ITSM | DevOps | Cloud

BigPanda Change Risk Management delivers scalable, proactive change management with AI-powered analysis and improves service reliability.

The new Problem Management feature in BigPanda automatically identifies underlying patterns and root cause across incidents, giving problem managers the insights they need to resolve issues permanently.

When enterprises run dozens of monitoring and observability tools, performance gaps almost always emerge. By applying the BigPanda Observability Scorecard, our customers consistently see their tool portfolio fall into three groups: In some cases, removing bottom-tier tools can reduce portfolio complexity by double digits while cutting operational noise by as much as 35-40%. This simplification reduces costs while creating a leaner, more reliable monitoring environment that strengthens service availability and operational efficiency.

Choosing the right observability tools is critical so ensure your teams get actionable insights. In this video, we explore how to evaluate observability platforms based on their ability to detect anomalies, link causes, and trigger effective responses.

The new Suggested Actions feature in BigPanda surfaces relevant historical data to help L1 network operation center operators quickly diagnose and resolve incidents. Request a personalized demo here to see more.

Cam Stone, Director of Professional Services at BigPanda discusses how BigPanda improves the utility of ServiceNow. BigPanda automatically synchronizes incident data and allows teams to access critical contextual information to triage and investigate incidents faster directly within ServiceNow. For more insights, check out the full webinar on How Sony expanded AIOps insights to Incident Management teams.

Ben Narramore, Director of Global Operations and Service Management at Playstation, describes the impacts of adopting BigPanda AIOps on Sony’s operations, processes, and workflows. To learn more, watch the full webinar on How Sony expanded AIOps insights to Incident Management teams.

Ben Narramore, Director of Global Operations and Service Management at Playstation, reveals how BigPanda AIOps accelerate Sony’s incident management processes. To learn more, check out the full webinar on How Sony expanded AIOps insights to Incident Management teams.

Ben Narramore, Director of Global Operations and Service Management at Playstation, discusses how BigPanda AIOps enables Sony’s Incident Management teams to move from reactive firefighting to proactive investigation. To learn more, watch the full webinar on How Sony expanded AIOps insights to Incident Management teams.

BigPanda Advanced Insight accelerates triage by giving NOC and Incident Management teams an automated, clear understanding of what’s happening within an incident and why. Whether in BigPanda or ServiceNow, teams gain real-time insights into impact, priority, and assignment.