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Growing pains: the IT Ops maturity model

Modern IT Ops environments have many moving parts that need to work together well, yet are evolving at different speeds. This gap in maturity creates many problems. In this CTO Perspective, Jason Walker, Chief Customer Officer at BigPanda, discusses why IT Ops teams should prioritize maintaining a common maturity across all their IT operations, and how best to do that.

The doctor is in: why domain agnostic AIOps is a necessity for diagnosis

Gartner recently identified two different high-level categories of AIOps: domain-centric and domain-agnostic. Elik Eizenberg, CTO at BigPanda, explains the difference and why would you need the latter to gain an overall view and understanding of your IT Ops.