Insights provide real-time, actionable suggestions to incident commanders and resolution teams to help them mitigate and resolve incidents faster, and also provide additional context during post-incident review. In this video, I’m going to show you how insights can provide helpful and informative suggestions to improve your resolution processes.

On-call groups enable you to notify a set of users, devices, and other groups as a single recipient. An on-call group may be simple collections of members or complex shift schedules, escalation timelines, and rotations to allow you to notify the right people, at the right time.

In xMatters, groups determine how and when people are notified using on-call schedules, escalation timelines, and rotations. But what if you don't use complex on-call schedules, or need to notify all members of the group simultaneously? Broadcast groups make it easier for customers who don't always need on-call schedules. Let’s take a look.

Dynamic groups are teams of users based on selected criteria. A dynamic group's members change depending on who matches the selected criteria at the time of an alert. For example, you can create a dynamic group that includes all users who have specific training (such as first aid or fire safety) in a particular physical location within your organization. You could base this on a custom user property that indicates the level of training each user has. As each user gains a certification, the group is updated to reflect that change.

Everyone makes mistakes. So, it is important that when they do, we can act quickly, resolve the problem, and understand what went wrong to reduce the chances of it happening again. When your business is suddenly impacted by an unforeseen event, it’s important that you can efficiently report the problem and call for help as soon as possible. With xMatters, you can initiate incidents quickly and target specific groups with the vital information they need.

The Group Performance Report in xMatters displays a group's event response statistics, letting organizations compare how groups are handling the events assigned to them.

The user performance report in xMatters gives you detailed statistics on how users have responded to notifications. The report can be used to gain insights into how well xMatters is being adopted in an organization.

There’s nothing better than a smoothly run operation but life is full of unexpected surprises. When things don’t go to plan, and help is urgently needed, no time can be wasted. Getting a message to a resolver on time is just as important as having a resolver to call in the first place! And letting people know that help is on the way is especially important to keep the situation calm until they arrive.

With xMatters, you can easily connect Slack or Microsoft Teams to your instance in just a few short steps. Allowing you to use them as a user messaging device just like email, SMS, voice, and push.

In xMatters Flow Designer, you can use callable flows to initiate a major incident process in any workflow. Instead of including the same sequence of steps in each workflow, such as posting to a status page or opening a help desk ticket, you can build the sequence once as a separate workflow and then include that as a step in any of your workflows.