Operations | Monitoring | ITSM | DevOps | Cloud

To know how disruptions to one service might affect other services in your digital environment, it’s important to have a record of how applications and technical services connect within your architecture. Service dependency maps in xMatters define and visualize relationships between your services, so you can instantly see whether a service is impacted by any active incidents, and how that incident impacts other services. Dependency maps can be expanded to show additional upstream and downstream services and help identify a potential root cause.

To help mitigate and resolve incidents even faster, our AI-powered incident insights provide immediate and actionable suggestions during the response process and provide additional context during post-incident reviews. From the Insights panel, you can easily review suggested resolvers and information about similar incidents that may help with the resolution process. To help further speed things up, when an insight is more likely to help resolve the incident, it's displayed as a popup in the Incident Console.

If you’re not an expert in destroying energy shields, dodging enemy swirls, or using space cannons to avenge your home planet like players in Yars’ Revenge, don’t worry! Our latest release is here to help you focus on fighting incidents that are a little more down to earth! Let’s take a look at some of the new features you’ll find in your incident-fighting arsenal.

In xMatters, groups are used to organize people based on certain attributes. For example, you can create a group for a resolver team, for everyone based in a specific office location, or containing only people with a shared skill.

Blast off into a new era of incident resolution! Your teams may not have to choose between ground tanks or flying planes like they do in the arcade game, but with our Xenon release, resolvers will be able to quickly switch between strategies to ensure they’re always working as effectively as possible. So, let’s see what’s packed in this mission’s inventory.

You’ll be resolving incidents faster than a caveman on a skateboard with our latest release, Wonder Boy! Since we don’t have any prehistoric monsters to deal with these days, we’re focusing on the future of incident management with a ton of exciting new features and updates packed into this release!

Everbridge xMatters automates workflows to eliminate business-impacting digital events, leveraging analytics, automation, and AI to improve response time and resolution. I will be walking through key features in xMatters that will keep your digital businesses running, reducing the frequency, duration, and associated cost of critical service disruptions.

When all systems are firing, managing your incident management processes can feel a little out of this world. For this release, we've packed in more features than can fit into the City of Mystery. But never fear! You don't need to be part of a space program to join this intergalactic quest. All xMatters instances now include powerful new features and updates from our latest release: Learn more about these features and all the other exciting updates in our ‍ Vanguard Release Overview‍.

When teams are in the heat of an incident, it's crucial that everyone knows what needs to be done and who is working on what. With the new tasks section, you can add tasks or task lists, assign them to users, set a due time and date and much more.

Because digital services can experience thousands of changes per day, it’s critical to intelligently surface change information in a way that’s meaningful and actionable for resolvers. By presenting relevant changes within the context of an incident, resolvers can identify recently changed services, gain greater insight into potential root causes, and immediately take action to mitigate and resolve the issue. Let’s take a look at Change Management in xMatters.