Operations | Monitoring | ITSM | DevOps | Cloud

Live Call Routing is a direct line that connects incoming calls to on-call engineers. It captures human-reported incidents that monitoring tools might miss—closing the loop between automated alerts and real-world observations so nothing falls through the cracks. It helps you respond to critical incidents faster by eliminating manual call routing, reducing response times from minutes to seconds.

Spike.sh is a modern incident response platform that brings every alert into one place—phone calls, SMS, Slack, Teams, WhatsApp, Telegram, and more. It auto-generates clear incident titles, detects severity in real time, and logs every action so your team can move from alert to resolution faster. In this video, you’ll see how to.

Discover how the Spike Raycast Extension brings critical incident management and on-call functionalities to your Mac. With this productivity shortcut, you can stay on top of incidents, check details, and take actions — all without leaving your workflow. In this video, you’ll learn how to: Designed for fast and efficient workflows, the Spike Raycast Extension ensures all the essential Spike features are right at your fingertips.

Today, we are bringing enhancements to on-call overrides. For many remote teams using Spike, we are addressing the need to manage overrides across multiple time zones. This new design makes it easy to see override times in the local time of the person taking over. It adds clarity and helps you be mindful about on-call times. We also focus on clearly showing who is taking over on-call duties, enhancing overall management and coordination.

"🚀 Automate Your Status Pages with Playbooks! 🚀 In this video, we're diving deep into the world of incident response automation. Join us as we explore how you can streamline your status page updates with Spike's powerful Playbooks feature. Learn step-by-step how to create and configure Playbooks to automate your status page notifications, ensuring your stakeholders are always kept in the loop during incidents. With a live demo and practical insights, you'll discover how easy it is to set up automated responses tailored to your organization's needs.

Discover how simple it is to set up automated responses, saving you valuable time during critical incidents. Say goodbye to manual updates and hello to effortless automation!

Playbooks are a powerful tool to automate common actions in your incident response process. It's like a pre-programmed sequence of steps your team should take when specific incidents occur. Instead of scrambling to remember protocols or manually initiating a series of tasks, responders can activate a Playbook with a single click. This triggers a predefined set of actions, such as notifying team members, setting incident severity/priority, or creating support tickets, all tailored to the nature of the incident.

Explore the efficient setup of a Follow-the-Sun on-call model using Spike.sh. This video provides a step-by-step guide for tech professionals to implement this global, time-zone-optimized on-call strategy seamlessly. Enhance your team's responsiveness and reduce burnout with our expert tips and insights. Perfect for IT and DevOps teams aiming for 24/7 incident management without compromising on efficiency.

Here is On-call 3.0, the result of your feedback, deep examination, and fundamental improvements that makes on-call a better day to day experience.

Welcome to Spike.sh’s Microsoft Teams bot! At the heart of every successful team lies efficient communication and swift problem resolution. That’s precisely what our bot brings to the table – a dynamic toolset that empowers you to tackle incidents seamlessly. Features: Our new Microsoft Teams bot alerts are not only prompt but also smartly updated as the situation develops. It achieves this by seamlessly integrating incident management into Microsoft Teams, providing you with real-time alerts the moment an incident surfaces.