Live Call Routing - Getting started

Live Call Routing is a direct line that connects incoming calls to on-call engineers.

It captures human-reported incidents that monitoring tools might miss—closing the loop between automated alerts and real-world observations so nothing falls through the cracks.

It helps you respond to critical incidents faster by eliminating manual call routing, reducing response times from minutes to seconds.

Learn more - https://docs.spike.sh/live-call-routing/introduction-to-live-call-routing

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0:00 Intro

0:31 How to set up?

1:40 Getting an incoming call

1:56 Automate Status page incident Resolution

3:11 Call logs on dashboard