Operations | Monitoring | ITSM | DevOps | Cloud

Resolve just dropped a new single: “It’s Over, ITSM AI.” Fast. Loud. Early-2000s pop punk energy. Total breakup anthem. For everyone done with endless tickets and empty AI promises… Autonomous resolution has entered the chat. Watch the video. Press play. Break up with bad ITSM AI.

What does it really take to move from reactive IT firefighting to intelligent, AI-driven operations? In this episode of Agents of IT, Resolve CCO Sean Heuer and COO Ari Stowe sit down with Bob Armstrong, AVP of Service Operations at Assurant, to unpack what happens when a 25-year service operations leader embraces AI, automation, and agentic workflows.

AI isn’t taking IT jobs. It’s changing them. Bob Strong from Assurant breaks down how automation is becoming a true teammate in IT.

More AI agents aren’t the answer. Orchestration is. When agents work together, IT problems get resolved end-to-end. Less noise. More execution.

Autonomous operations start small. Watch a routine IT request go from ticket to resolution in minutes. No noise. Real ROI.

Proof of concept season is over. In Zero Ticket Minute Ep. 8, Ian Coppock explains why AI is now judged by results, not demos. If it’s not reducing downtime, cutting costs, or stopping 2 a.m. pages, it’s not delivering value. The shift is here. From experimentation to execution.

High-volume IT issues slow teams down, drain resources, and delay progress toward autonomous operations. In this Resolve webinar, we break down how to start your autonomous journey the right way by focusing on high-impact automations that deliver the fastest ROI.

Agentic AI is moving fast, but expectations are moving faster. In this episode of Agents of IT, Resolve CCO Sean Heuer and Ari Stowe, Resolve COO, cut through the noise around agentic AI, AIOps, and automation in modern IT environments. They react to recent articles from Forbes, TechCrunch, and others to unpack what’s real, what’s hype, and what actually works today.

Agentic AI sounds great. But real IT needs guardrails. In this clip, we talk about where AI actually works today and why human-in-the-loop still matters.

Self-service has been around forever. So why are tickets still piling up? Because portals do not resolve issues. They push work to employees, then escalate anyway. Watch Zero Ticket Minute. Autonomous resolution is next.