Operations | Monitoring | ITSM | DevOps | Cloud

When AI went down this week, it didn’t just break a tool. It slowed knowledge work across the enterprise. For many teams, it felt less like a system outage and more like losing a coworker.

AI went down. Work stopped. The lesson from the Claude outage: when AI fails, workflows stall and requests pile up. Resilient IT keeps work moving. Even when AI goes dark.

Great experiences feel effortless. That happens when IT resolves issues before anyone notices. No tickets. No noise. Just results. That’s Zero Ticket IT.

Slow computer? Watch RITA diagnose and fix it in real time. Zero Ticket IT.

Still managing Joiner, Mover, Leaver workflows with tickets and manual handoffs? It’s time to automate them. In this fast-paced session, we show how enterprises use agentic AI and orchestration to eliminate repetitive JML tickets, enforce policy automatically, and deliver secure access from day one. Powered by Resolve’s Agentic Resolution Fabric, AI agents coordinate knowledge, automation, and technician assist to provision, modify, and revoke access without manual triage. Faster onboarding. Zero-delay changes. Audit-ready offboarding.

In this episode of Agents of IT, we reflect on scale, strategy, and what it really takes to transform IT inside the world’s largest enterprises. Ari shares lessons from his work with Fortune 500 organizations, breaking down what separates automation pilots from true operational change. From navigating enterprise complexity to driving executive alignment, this conversation explores how large organizations move from reactive ticket management to intelligent, agent-driven operations.

Fortune 500 IT. Real transformation. From automation pilots to Zero Ticket scale.

“My computer is running slow.” It’s one of the most common service desk tickets. It’s also one of the most automatable. In this episode of the Zero Ticket Video Series, we demonstrate how RITA, Resolve’s AI-powered IT agent, autonomously diagnoses and resolves a slow laptop issue in real time, directly within Microsoft Teams. Watch as RITA: No ticket queues. No manual triage. No escalations.

AI agents are easy. Scaling them takes a platform. Learn more in this week’s episode of Zero Ticket Minute.

New Zero Ticket Minute. AI agents are easy to build. Scaling them without chaos is hard. Without a platform, autonomy breaks. With the right foundation, it scales.