Improving Digital Employee Experience with Intelligent Automation | Reduce IT Tickets by 70%
Are your employees still waiting hours or days for IT issues to be resolved?
Many organizations have invested heavily in ITSM platforms, self-service portals, and chatbots. Yet service desks continue to struggle with growing ticket volumes, rising costs, slow resolution times, and poor digital employee experiences.
In this webinar, Resolve and Redington explore why traditional service management approaches often stop at ticket creation instead of ticket resolution, and how intelligent automation is helping enterprises move toward a Zero Ticket IT model.
You'll learn:
✅ Why modern ITSM platforms create a better front door but often lack true automation and orchestration
✅ How AI-powered automation and orchestration eliminate repetitive IT tasks and service requests
✅ What touchless remediation means and how enterprises are achieving autonomous issue resolution
✅ How organizations are reducing ticket volumes by up to 70-90%
✅ Ways to improve MTTR, employee productivity, and service desk efficiency
✅ Real-world customer examples and measurable business outcomes
Key Topics Covered:
- Digital Employee Experience (DEX)
- Intelligent Automation
- AI for IT Operations (AIOps)
- IT Service Management (ITSM)
- Service Desk Automation
- Ticket Deflection
- Autonomous Resolution
- IT Orchestration
- Agentic AI
- Zero Ticket IT
- Enterprise Automation
- Self-Service IT Support
- Employee Productivity
As enterprises look to improve operating efficiency, reduce costs, and enhance employee satisfaction, intelligent automation is becoming the foundation for autonomous IT operations and better digital employee experiences.
Learn how organizations are connecting people, systems, and AI-driven workflows to resolve issues faster, reduce manual effort, and transform service delivery.
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