Operations | Monitoring | ITSM | DevOps | Cloud

A new Zero Ticket Minute just dropped! Holiday retail is being won by agentic AI. Autonomous agents adjust pricing, manage inventory, and resolve issues in real time. One retailer automated 20+ workflows and saved 1,400 hours. Speed and scale win.

Enterprise IT teams are under growing pressure from complex, cross-functional workflows, rising alert noise, and overloaded ticket queues. Traditional ITSM automation, built on scripts, intents, and manual orchestration, can’t keep up. In this webinar replay, Resolve leaders break down how forward-thinking enterprises are scaling autonomous operations with agentic AI, delivering 2–5x faster resolutions and achieving 70%+ L1 deflection, without brittle scripts or intent models.

Everyone’s talking about generative AI. Few are doing it right. In this episode of Agents of IT, we break down what actually matters when bringing agentic AI into the enterprise. We challenge the myth of “AI readiness,” unpack the real build vs. buy decision, and explain why companies should stop building platforms and start building domain intelligence.

Build AI orchestration or buy it? In the latest Agents of IT, Resolve leaders make it clear: Build your domain knowledge. Let enterprise-grade orchestration handle the rest.

Agentic AI is changing IT fast. In this week’s Zero Ticket Minute, see how AI agents cut wait times, kill repetitive work, and boost the employee experience across every team. Less friction. Faster fixes. Smarter operations. Watch the full episode to see what's possible when tickets disappear.#AgenticAutomation.

From batch scripts to AI coworkers, automation has evolved. In this episode of Agents of IT, Prasad Watve, Head of Automation Services at Tietoevry Tech Services, shares how IT has moved from manual scripting to agentic AI that learns, acts, and collaborates like part of your team. Hear how digital FTEs are reshaping service delivery, why Zero Ticket IT is closer than ever, and what skills IT leaders need to thrive in the AI era.

Last month, Azure + AWS outages spiked global incidents by 250%. Help desks lit up fast. Zero Ticket IT keeps teams steady with proactive updates and instant deflection of those “is it down?” floods.# Don’t miss your 60-second IT news hit.

AI just powered its first cyber-espionage campaign. Resolve’s Ian Coppock breaks it down in Zero Ticket Minute Episode 1. This is why Zero Ticket IT matters: agentic automation detects and contains threats before alerts and tickets explode. New episodes every Friday.

Sean Heuer and Ari Stowe break down “agent washing,” governance, and what it really means for AI to take action instead of just chatting. In this clip from Agents of IT, they share practical ways to spot the difference between chatbots, scripted automations, and true agentic systems that can plan, reason, and execute autonomously. Watch the full episode to hear their perspective on.

Meet RITA, the intelligent IT agent from Resolve that’s transforming service desk operations with Zero Ticket IT automation. In this demo, you’ll see how RITA.