Operations | Monitoring | ITSM | DevOps | Cloud

No organization is immune to outages, unplanned interruptions, or quality reduction of normal service. But having a streamlined response plan can ensure these situations are dealt with more effectively to restore normalcy. In a world where IT efficiency is being measured by mean time to resolution, triaging and remediating alarms can directly impact the business in a positive way.

There is no doubt that automation done right and applied to the right use cases can be a game changer. It can bring in efficiencies, streamline IT processes, and allow for greater visibility and governance. In this LinkedIn live, The 7 IT Automations for Highly Effective Organizations - Resource Provisioning, we explore one real world use case with our own internal subject matter experts (SMEs). Whether you are in IT operations, a network professional, or in the ITSM arm of your organization, learn how you can automate with Resolve.

What areas of IT automation should companies focus on in 2023? In this video, Arun Baid, Senior Advisor at McKinsey & Company, explains the key areas of focus that IT organizations should focus on during their automation journey in 2023.

What are the top barriers to implementing IT automation? In this video, Arun Baid, Senior Advisor at McKinsey & Company, illustrates the top 3 barriers for most organizations when implementing automation in IT.

In today’s digital world, we have logins for most everything that needs to be done online. With so many passwords to remember, its easy to end up in a situation where passwords are forgotten. Most organizations report Password Reset is one of the top requests that come into their service desk. According to Forrester large US-based organizations allocate ~1 million annually for password reset related support cost. Getting locked out also has a siginificant loss in productivity.

New hires today are expected to hit the ground running from their start date, especially in this landscape where businesses are under pressure to deliver high efficiency and high productivity. Yet, the onboarding process to set up the new employee up with systems, apps, and critical access remains broken and highly cumbersome at most companies. It’s time HR and IT team up to fix this to enable HR to focus on high value onboarding experiences, IT to ensure enterprise security compliance is always met, and for new team members to be ready to start from day 1.

Just as important as employee onboarding, is offboarding an employee i.e. managing employee experience at the end of his or her tenure. The laundry list of to-dos for IT during this time is not insignificant, right from managing the logistics of the exit to ensuring they close on the loop on any resources they might have access to. Most of these post-exit activities can also have security implications if left unchecked.

Welcome to the introductory video series for Resolve Actions PRO, where I will introduce some of the main features and functionality of our enterprise-class IT Automation & Orchestration platform.

In this digital age where IT is relied upon to make key decisions and operate faster than the business, nothing is more important than relying on actionable data to drive insights and decision making. The new Resolve Actions ROI Dashboard uplevels data representation for automation, allowing IT to gain key insights that can help drive business decisions. This dashboard comes automatically configured with most commonly measured KPIs that are critical to your business. All you have to do is enter two data points per automation that you want to track and you are off and running.