The Journey to Zero Ticket IT with Agentic Automation
See how RITA, Resolve’s intelligent AI agent, instantly resolves IT issues before they become tickets. In this live demo, you'll get a front-row seat to how RITA automates routine service desk requests, helps technicians troubleshoot faster, and brings the Zero Ticket IT vision to life. Hosted by Ian Coppock and demoed by Derek Pascarella, this is automation in action.
In this session, you’ll learn:
🔷How RITA deflects common tickets like access requests, password resets, and VPN issues—no human needed
🔷How end users and technicians interact with RITA through Teams or Slack for real-time resolution
🔷How automation and AI eliminate repetitive tasks and speed up incident triage
🔷How technician assist works: RITA delivers context, next-best actions, and one-click runbooks to IT staff
🔷How to measure real business impact with ROI dashboards
🔷What a Zero Ticket IT operating model looks like in action
What makes Resolve different?
Resolve is the only automation platform recognized in Gartner’s Magic Quadrant for SOAR and the Market Guides for Network and Infrastructure Automation. Our platform enables end-to-end orchestration, AI-driven agents, and rapid implementation of high-value use cases which are purpose-built to help IT teams shift from reactive ticket management to proactive, autonomous operations.
Whether you're dealing with alert storms, service desk overload, or aging manual processes, RITA helps you cut ticket volume by up to 50% and reduce ITSM spend by 40%.
Ready to see what Zero Ticket IT looks like in your environment?
Book your personalized demo today: https://resolve.io/request-demo
Timestamps:
00:00 – Welcome & Intro
00:49 – Why Tickets ≠ Resolution
02:06 – What Is Zero Ticket IT?
03:01 – Agentic Automation in Action
04:16 – Demo Part 1: Access Request Automation
08:33 – Demo Part 2: Troubleshooting a Slow Laptop
12:10 – Demo Part 3: Network Alert Triage & Technician Assist
18:19 – Measuring ROI: The Automation Dashboard
20:00 – Behind the Scenes: Workflow Designer
21:50 – Live Q&A: Learning, Handoffs, and Fine-Tuning
26:11 – Next Steps to Start Your Journey
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