Discover Agentic AI in Resolve: RITA, Jarvis & the Future of IT Automation
Unlock the next generation of IT automation with Resolve’s groundbreaking agentic AI features.
In this video, we introduce powerful new capabilities designed to help IT teams accelerate resolutions, streamline workflow creation, and bring control to enterprise AI strategies within the Resolve platform.
Our new agentic AI features include:
· RITA: Resolve’s intelligent resolution agent that deflects, diagnoses, and resolves routine IT issues before they become tickets.
· Jarvis: Your AI architect that transforms plain-language prompts into fully functional, production-ready workflows in seconds.
· The Agent Brain: Learn how Resolve acts as an orchestrator of AI agents to futureproof your AI strategy and apply guardrails to artificial intelligence.
Whether you're driving toward a Zero Ticket future or modernizing your IT operations with intelligent automation, this session demonstrates how Resolve is redefining what’s possible with agentic AI.
00:00 – Welcome
01:00 – Housekeeping & Agenda Overview
02:20 – The Zero-Ticket Vision - Sean outlines the shift from reactive ticketing to proactive, agentic automation.
05:15 – The Hidden Cost of Reactive Work - Breakdown of machine vs. human-generated tickets, and the inefficiencies of traditional help desks.
10:40 – Productivity Drain & ITSM Costs - Why reactive support delays hurt employee productivity and budgets.
13:10 – The Case for Eliminating Tickets Entirely - Sean explains why ticket elimination is the future, not just faster resolution.
15:40 – Analyst Outlook & Market Trends - Market validation and Resolve’s real-world success stories with AI ticket deflection.
17:25 – Audience Poll: Where Are You in the AI Journey? - Live poll assessing webinar attendees' AI adoption stages.
18:30 – AI Investment Strategy - Advice for organizations adopting AI: focus on proprietary, high-value areas first.
19:40 – Tag-Teaming AI: Rita & Jarvis Explained - Ari takes over to outline Resolve’s dual-agent architecture.
22:30 – Agentic Automation at Work - Rita for front-of-house, Jarvis for back-of-house: how AI handles tickets and builds workflows.
25:15 – Plug-and-Play AI Agent Integration - Flexible, modular AI orchestration across Resolve’s platform.
27:00 – Deep Dive: Rita AI Agent - Real-world ticket deflection via Slack and Rita’s NLP-powered knowledge resolution.
30:30 – VPN Troubleshooting Workflow Demo - Live walkthrough: how Rita triggers automated diagnostics and workflow resolution.
34:00 – Inside the Workflow Designer - Ari shows how the Rita agent integrates with Jira and system checks.
37:45 – AI-Powered Ticket Analysis with Jarvis - How Jarvis recommends next steps from real-time ticket context using LLMs.
41:30 – Create New Automations with AI - Demonstration of using Jarvis to build new Intune-based workflows in minutes.
45:20 – Q&A: Audit Logs, Approvals & Compliance - Sean and Ari discuss compliance, ITSM integration, and audit trail use cases.
48:30 – Custom Workflows, Agentic AI Training, & Deployment - Support for advanced use cases, training, and platform compatibility.
51:15 – Benchmarking, Accuracy & Learnings - Real-world performance insights and continuous system learning with historical data.
55:00 – Advanced Use Cases & Custom Integrations - How customers are training LLMs on logs, configs, and building private AI tools.
58:15 – Final Q&A: Metadata, Images, and the Road Ahead - Discussing image interpretation, metadata, and mobile apps in AI workflows.
59:30 – Closing Remarks & What’s Next