Operations | Monitoring | ITSM | DevOps | Cloud

Atos needed deep insights into the entire chain of components necessary for a virtual workplace to do its job properly, with a particular emphasis on user experience. This is exactly the kind of requirement that eG Enterprise is built for, which is what prompted Atos to start using the product five years ago. Sietze Vrind, a business manager at Atos says they’ve “never regretted it for a moment.”

The webinar included a live demonstration of how our eG Enterprise solution provides an end-to-end view of the Citrix deployment including the Citrix ADCs, Delivery Controllers, License servers, Virtual App servers, Virtual Desktops, and other Citrix tiers including WEM, AppLayering, and others. Citrix Cloud is also supported.

ITIL’s definition of a service desk is: “The single point of contact between the service provider and the users. A typical service desk manages incidents and service requests, and also handles communication with the users.” Service desks such as JIRA, Autotask and ServiceNow, often also support multiple IT Service Management (ITSM) activities.

When we hear the term ‘embedded analytics’, most people think of business intelligence. The concept of embedded analytics refers to the integration of analytic content and capabilities within a business process application. The business benefits of embedding analytics into a business process include increased visibility, more effective strategic planning and accelerated time to value.

In an earlier blog, I provided an introduction to AIOps. AIOps is the application of Artificial Intelligence to IT Operations. Many people misunderstand AIOps as replacing or mimicking human intelligence. This is not what AIOps is about. Rather, AIOps seeks to apply algorithms to solve specific problems, often much faster, much more accurately, and at much higher scale than a human ever could solve the problem.

In all internal and external conversations that I’ve had in the recent weeks, almost always the discussion veers towards AIOps. This blog summarizes research that I’ve done into understanding AIOps – what it is, why analysts and customers are so interested in this technology and what are some of the benefits that it offers.

At the end of March 2021, Microsoft released Azure Monitor for Windows Virtual Desktop (WVD) for General Availability. Built upon Azure Monitor Workbooks to give insights into the Windows Virtual Desktop environment, including: Connection Diagnostics, Connection Performance, Host Diagnostics, Host Performance, Utilizations, Users, Clients and Alerts.

Amazon WorkSpaces enables you to provision virtual, cloud-based Microsoft Windows or Amazon Linux desktops for users. WorkSpaces eliminates the need to procure and deploy hardware or install complex software. You can quickly add or remove users as your needs change. Users can access their virtual desktops from multiple devices or web browsers.

For me, it’s been 20 years since eG entered the US marketplace-at that time, I was one of their first customers and have remained close to them ever since. For a company to survive two decades in an unbelievably complex and competitive performance monitoring landscape is no small feat, and I believe we are still a ‘gem’ in an often confused and fragmented marketplace.

I’ve been updating some of our security documentation explaining what we do to ensure our product is suitable for the security models in regulated industries, such as finance and healthcare. Talking to our security guys, I was flabbergasted to find out that there are monitoring products out there that go against what is not only an industry best practice but also the right thing to do: agents that open and listen on fixed TCP ports!