Unplanned work is rising, with consequences ranging from unhappy customers and lost revenue, to employee churn and burnout. So what is the true business cost of wasted time? In this blog, we will explore how one employee’s wasted time can impact the whole company—from operations, to development and beyond.
We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility into major incidents that are impacting their customers within the Zendesk tool suite, so they can proactively update customers when an incident occurs.
Recently, there has been a steep rise in the research and utilization of Artificial Intelligence (AI). While AI once seemed like nothing more than a fantasy from a sci-fi movie, AI technology is now very much a reality in our everyday lives. Artificial intelligence and machine learning are involved in many of our daily tasks, from search engines that finish your thought, to pulling up directions in Google Maps, and how your Facebook and other social feeds are so perfectly catered to your interests.
If memory serves (it was over 20 years ago), that’s what the free t-shirt that Microsoft gave me for being an official Windows 98 beta tester said. And yes, being a beta volunteer required me to haul my desktop PC to Redmond, WA (from Seattle)…because…I guess that’s how it was done back then? I remember they gave us pizza, and I needed to install more RAM. As I said before, it was a while ago; however, the whole “change is inevitable” thing is still valid today.
Let’s take a moment and think about security in your organization. Security is often separate from other engineering teams such as development, operations, networking, IT, and so forth. If you narrow down your focus to specifically releasing new software or features and functions in existing software, you’ll find that while development and operations are working together very quickly and efficiently, they’re still vaulting these functions and features over to security.
This article was previously published by Raconteur. Unmanageable workloads often have a knock-on effect on the customer experience (CX), and businesses can no longer afford to get this wrong. The expectation of an always-on experience and increasingly saturated markets can mean a poor experience will send customers elsewhere. And yet, many businesses are struggling to deliver the great customer experience that is demanded.
Last year, businesses started focusing more on accelerating digital transformation initiatives to meet growing customer expectations and deliver consistent digital experiences from anywhere—no matter the product, service, or industry. PagerDuty partners with thousands of organizations to help reimagine digital operations and deliver real-time, digital experiences to their customers when it matters most.
We’re excited to announce a new set of updates and enhancements to the PagerDuty platform! These updates are designed to help organizations accelerate cloud migration, provide premium levels of customer service, streamline collaboration and communication, and deliver a seamless customer experience in the moments that matter most.
Burnout in the workplace can tarnish careers and negatively impact work-life balance. And as our work environment becomes increasingly more remote, people are starting to re-examine the modern problems of burnout at work.
As noted in this blog a couple of weeks ago, we recently commissioned IDC to interview PagerDuty customers to quantify the business value they gain from our platform. It found that, on average, the 14 PagerDuty customers interviewed gained annual benefits of $3.48 million, a three-year ROI of 795%, and a payback period of just over two months.
