CloudOps is on the up. This is in part due to the rapid acceleration of the shift to cloud that was caused by the pandemic. The shift allowed companies to innovate faster, enjoy greater flexibility and scalability, and become more cost efficient. Many organizations who rapidly adopted cloud or increased their usage now realize that they need to better manage their cloud investments in order to fully embrace these benefits.
Technical teams are under more pressure than ever to move faster, protect revenue and availability, and push mean time to resolve (MTTR) ever lower. However, teams frequently find themselves encumbered by complex, repetitive, and manual tasks, rather than innovating. When urgent incidents arise, organizations often have to wait for specific developers or subject matter experts (SMEs) to deploy a fix.
Software is eating the world. Digital Transformation is top of mind for companies looking to meet ever-growing consumer demands and digitize manual processes. This isn’t unique to the technology industry. Ecommerce, finance, healthcare, and other industries are all moving in this direction.
Security teams have the tough job of monitoring and securing every single workload in each cloud and for workloads in the development pipeline. Inevitably, these processes wind up being a bottleneck from the developer’s perspective, and developers get frustrated. Understandably, developers feel like security is simply making their jobs harder. But, on the other hand, security teams feel like they’re powerless to provide full coverage.
Major-incident war rooms are synonymous with stress. Pressure from executives, digging for a needle in a haystack, too much noise—it’s all weight on your hardworking technical teams. Incident responders clearly need a more effective way to collaborate across various technical teams. A method that both minimizes interruptions and keeps stakeholders up to date while ensuring everyone has the right level of context to do their job.
An observability solution should help any incident responder understand what changed and why. A lot has been written on the difference between monitoring and observability, but an easy way to understand how both are integral to incident response is to consider how customers use PagerDuty—with both monitoring and observability tools—to get to the right answer.
We are delighted to welcome you to another PagerDuty Summit and excited to announce a plethora of product developments designed to help you accelerate your digital transformation. And what an accelerator the COVID-19 pandemic has been for innovation. It really brought into focus the seemingly distant goal of becoming digital-first. Organizations who were truly prepared and benefited from the radical shift in how they did business thrived and rose to the top.
The largest remote working experiment the world has ever faced is entering a new phase as the era of hybrid work begins. For IT and DevOps teams on the frontline, this is a time of enormous pressure. Along with its many benefits, hybrid working can also bring considerable disruption. Enabling and supporting the hybrid model is the next big challenge facing organizations around the globe. We wanted to find out what this new reality means for these teams.
Many organizations have made the shift to the cloud in recent years, and many more are planning to or are just starting their cloud migration journeys now. However, some organizations struggle to realize value from this move. The benefits of cloud are clear: it’s flexible, scalable, and has a low cost of entry. But cloud can also bring complexity—creating new interdependencies, more services to manage, and more data and signals to monitor.
2020 Was…Rough Keeping a Digital Business running has never been an easy job, especially over the last year. 2020 forced many businesses to accelerate their digital transformation initiatives faster than anyone imagined! Customers are demanding more capacity and reliability, the business is releasing more new services – faster than ever before, and companies are learning to use new remote working models, straining systems and people.
