Shouldn’t your alerts be doing more of the work for you? A noisy channel with every alert from hundreds of monitors and microservices is a chaotic place to actually find the incidents that are impacting your customers. And it still requires a heck of a lot of human intervention. We think it’s time for something better. Today we’re releasing Alert Routing: the next phase of worry-free automation from FireHydrant.

Agility matters in incident response, and the easiest way to spring into action is by having a well-defined team in place ahead of time. The right people in the right roles will help you respond to and resolve incidents more quickly and efficiently. In fact, we found in the Incident Benchmark Report that incidents with roles assigned had a 42% lower mean time to resolution than those that didn’t. But what roles do you need to fill?

Collaboration is essential to running effective, learnings-filled retrospectives. FireHydrant’s new retrospective commenting makes it easier for teams to create accurate, thorough retros, together.

Skipping the retro shouldn’t be an option. Ditch the one-size-fits-all process to ensure that this important step is held at the end of every incident. Here’s how to make it happen.

Incidents provide an unparalleled opportunity to learn about your people, processes, and products under pressure. In this post, we’ll tell you how to ensure your team isn’t letting these opportunities for learning go to waste.

AWS Marketplace + FireHydrant: your path to easier compliance, consolidated spend, and faster procurement.

We’re all looking to maximize every dollar spent, every hire made, every hour logged. But there’s one cost center you might not be thinking about — incident management. This post explores the explicit and implicit costs associated with incidents.

Automatically measure MTTR, impacted infrastructure, task completion, and more with new incident analytics.

Panic takes time and energy away from swift incident response, leading to second-guessing, a higher likelihood of mistakes, and analysis paralysis. Here are three tips to minimize it.

By automating some rote parts of incident response, you reduce decision fatigue and help responders get to solving the problem faster with less stress. In this post, we talk about three areas of the incident response process that are prime for automation.