Operations | Monitoring | ITSM | DevOps | Cloud

Dashboards and alerts can tell you something’s wrong, but they don’t immediately tell you why. A red indicator or synthetic test failure prompts detective work. You flip between dashboards, timestamps, and logs, trying to line up what the check saw with what the system did. Now imagine your monitoring could explain itself by sending traces directly into your OpenTelemetry (OTel) backend.

ITRS has been named a Visionary in the 2025 Gartner Magic Quadrant for Digital Experience Monitoring — for the second year running. We’ve spent another year working alongside you to solve real problems, scale what works, and prepare for what’s next. If you’re delivering resilient, high-performing digital experiences while meeting evolving compliance demands, our direction is shaped by your needs.

Your team just deployed to production. The infrastructure spun up in 90 seconds, but recreating your monitoring? That’ll take hours. It’s added late in the process, managed through dashboards, and prone to inconsistency. Short-term, this slows delivery and creates visibility gaps that surface only during incidents. Long-term, it leaves a business-critical capability out of your observability pipeline.

Automated, codified, Linux-ready. For DevOps and Platform Engineers who need monitoring that ships with infrastructure.

APAC customers have high expectations around instant payments, open banking, and mobile-first experiences. In March 2025, India’s real-time payment system, UPI went down for five hours. Millions experienced payment failures, failed fund transfers, and login errors and many vented their frustrations on social media. With banking and payment disruptions on the rise, regulators are calling for proof of resilience.

If your challenger bank is built on composable core platforms like Mambu or Temenos, this one’s for you. Composable platforms enable API-first integration with modular services, letting you launch, adapt, and grow products quickly. That makes API health a top priority — and it shows in our State of API Reliability Report 2025 (we’ve pulled out the key fintech findings for APAC below).

When Uptrends became part of ITRS, we knew we were joining a team deeply committed to innovation, precision, and people — whether those people were troubleshooting transaction journeys from their laptops at 8am or keeping enterprise-scale operations online 24x7. We’ve come far since then.

London, 8 July 2025: Global API downtime increased by 60% in Q1 2025 compared to Q1 2024, shows new data from web service monitoring provider Uptrends, part of ITRS’ comprehensive observability platform. The State of API Reliability 2025 report — based on over 2 billion API monitoring checks across 20 industries in Q1 2024 and Q1 2025 — reveals a year-on-year drop in average API uptime from 99.66% to 99.46%, representing a decline of 0.2%.

You’ve landed on the ultimate guide to synthetic transaction monitoring (STM). If you want to check that your critical web services function and perform optimally, detect third-party failures, and surface issues before they reach your users…you need to know about STM. You might’ve heard it referred to as user journey monitoring or web application monitoring — we’ll get to that in a few scrolls. Let’s go.

We talk a lot about how website availability affects your business in revenue and brand perception. We throw out statistics, and we give dire warnings, but until you’ve taken the time to do the research, you don’t really know how the numbers affect your business. In this article, we step through the issues associated with downtime, and we show you how to quantify the impact of website downtime on your business’s revenue.