WALTHAM, Mass., Jan. 25, 2021 — OnPage Corporation, a Boston-based incident management and pager replacement company, today unveiled its fiscal 2020 year in review. OnPage delivered another year of strong results considering the uncertain situation brought upon the world with COVID-19. Past year results were driven by current customers that rely on OnPage for critical notifications and had to enlarge their deployment.
Gartner’s Market Guide for Emergency Mass Notification Solutions (EMNS) is a trusted report for security and risk management leaders. It provides insight into effective crisis communication procedures and identifies solutions that help perfect emergency management plans. The EMNS Market Guide has a large, loyal readership in several industries including, state and local government, healthcare, IT support and higher education.
2020 was an unpredictable year that presented several challenges, such as the outbreak of the coronavirus (COVID-19) pandemic. As part of the “new normal,” the world has adopted infection prevention procedures. The 2020 calendar year was defined by face coverings, constant sanitization and physical distancing. At its core, the year was an exhausting, surreal 12-month period for many.
Extended Detection and Response (XDR) is a new security technology that promises to change the way security organizations operate, and introduce important efficiencies to day-to-day processes. In particular, XDR is expected to have a huge impact on incident response teams. In this article, we’ll explain the basics of XDR, show how it addresses incident response challenges, and how it can transform traditional processes in the SOC.
Hospitals require a solution to streamline after-hours communication between patients and medical professionals. Exceptional after-hours care helps enhance the patient experience in critical situations. In this blog, we’ll discuss the importance of dedicated lines and after-hour live calls.
IT incident responders have been inundated with alerts since the start of the COVID-19 pandemic. These engineers must dig through their messages to collect and respond to real alerts for real critical events. This process wastes time and prolongs incident response. The objective is to focus on IT event noise reduction to recognize and resolve real incidents promptly.
Digitalization of business has transformed the world and its industries. Software that upkeep digital initiatives are no longer categorized as a support function. Rather, they are integral to every business process. Modern organizations require infrastructure monitoring tools to detect anomalies and alerting systems to automate remediation processes.
In the following years, U.S. industries are poised to experience a changing of the guard. The majority of baby boomers will retire in the next decade. Their roles will be taken over by millennials (Generation Y), a digitally native generation that is familiar with modern technology. Generation Y must develop empathy and prepare for the challenge of bringing tech disruption to the workplace. Millennials must introduce new technologies, without intensifying the anxiety of skeptical care providers.
An incident management process is a set of procedures and actions taken to respond to and resolve critical incidents: how incidents are detected and communicated, who is responsible, what tools are used, and what steps are taken to resolve the incident. Incident management processes are used across many industries, and incidents can include anything from IT system failure, to events requiring the attention of healthcare professionals, to critical maintenance of physical infrastructure.
Effective communication between healthcare professionals is critical for timely and effective operations. In a modern healthcare environment, communication technologies are critical for connecting healthcare professionals with other caretakers and healthcare entities, ensuring the best, most effective, immediate care to patients.
