Businesses need maximum agility to survive these trying times. The Agility Issue of Workflow Quarterly is packed with insights to help your company power through the pandemic and emerge stronger on the other side. The issue presents new research by ESI ThoughtLab and ServiceNow on how the pandemic has affected business agility in enterprises around the world.
Planning for a safe return to school in the midst of a health crisis is a daunting task. From gauging student preparedness and determining special accommodations to meeting government health requirements and communicating protocols with parents quickly and easily, there are many factors for IT services to consider.
Anyone involved in any kind of datacenter or physical IT operations faces multiple challenges every day: What if there were an easier way? End-to-end automated workflow At ServiceNow, we reached a major milestone: end-to-end automated workflow of the cloud hardware supply chain, from order through disposal. The features in the Paris release of ServiceNow® Hardware Asset Management (HAM) took us over the finish line, reducing asset management time for engineers and asset managers by 76%.
Being a student can be exciting—and tough — all at the same time. There are many new things to get used to: a new place to live with new people, finding your way around a jumble of buildings, and new freedoms, often for the first time. Then there’s the challenge of your studies, with lots of new things to learn, deadlines to meet, and exams to pass. For many, life can feel quite stressful.
Today’s employees and customers expect modern, frictionless IT service management (ITSM) experiences that incorporate digital workflows. But how do enterprise IT leaders deliver on this expectation? The answer is simple: human-centered IT service management. Human-centered ITSM means incorporating human-centered design to simplify IT technology and make it easy for people to use. It’s not a completely new concept, but it’s more critical today than ever. Here’s why.
Transitioning back to the office is becoming more of a possibility with each coming day. But managing the transition can leave you feeling overwhelmed. Where do you start? How will work be different after a year of working remotely? And how will you balance management of a remote and in-person workforce? The ServiceNow on-demand Back to Work webinar series can help you prepare for changes in the workplace post-COVID-19 in four key ways.
The power of technology can transform organizations. Technology can create new workplaces and new ways of working—and bring new services and exciting opportunities to businesses and consumers alike. Delivering a major technology program is always a complex journey, full of challenges and, inevitably, a mix of triumphs and setbacks.
The check engine light on a vehicle warns the driver when something under the hood needs attention. Wouldn’t it be nice if every organization had a similar flashing indicator to let them know when their Transport Layer Security (TLS) certificate is about to expire? Unfortunately, reality isn’t that simple. We tend to deal with the day-to-day maintenance of our vehicle in different ways.
Positive employee and customer experiences are critical to business growth and digital transformation success. But, such experiences require revamping how organizations structure, deliver, and measure IT services. That’s why human-centered IT service management is growing in popularity for companies that want to innovate IT and gain a competitive advantage. Here are some insights for IT leaders who may be hesitant to take the leap into human-centered ITSM.
Modern organizations need to move fast. Toggling between legacy and modern systems is frustrating. Often there are disconnects between legacy and modern platforms, requiring manual work to bridge the gap. Many of the ServiceNow customers I speak with every day tell me they’re trying to drive automation across a mix of legacy and modern applications.
