Technology teams have long sought to innovate more quickly to deliver better experiences to employees and customers. These teams often have to tab between hundreds of tools to make it happen, slowing progress and increasing risk, complexity, and cost. This complexity has the downstream effect of negatively impacting employee and customer experience due to manual processes, information silos, and disconnections.
The pandemic accelerated digital transformation across all industries, exacerbating Australia’s tech skills shortage. Research from RMIT Online identified a need for 156,000 new technology workers in Australia, with 87% of jobs now requiring digital skills. This skills gap is set to cost the economy $10 billion in lost growth by 2025 in technology, media, and communications alone.
Over the past decade, the world has experienced remarkable changes and unprecedented challenges. Every year sees a sharp increase in natural disasters driven by a global rise in carbon emissions, according to the World Meteorological Organization. Mass protests have underscored the need for a more inclusive society and workplace. The pandemic has highlighted the importance of business continuity. As global citizens, we have the responsibility to leave the world better than we found it.
Around the world, more organizations are championing environmental, social, and governance (ESG) initiatives to help create a more sustainable, equitable, and ethical world, build stakeholder trust, and drive ESG impact and business value. There’s a good reason: ESG drives better business outcomes—and it makes the world better. For many, meeting ESG goals is a challenge. That’s because ESG spans a lot of different types of activities across the enterprise.
Government agencies had to adapt to a rapid increase in demand for services in 2020. They also had to adjust to a remote workforce. Many found themselves picking up the pace of their digital transformations and trying to modernize during a global health crisis. Perhaps above all else, many learned the importance of using the right digital tools, platforms, and services. They still have a long way to go.
Business disruption can happen any time, especially when you least expect it. That’s why it’s critical to have a business resilience plan in place. “We define organizational resilience as the ability to maintain performance in the face of environmental, political, social, cyber, and other disruptions,” explains ServiceNow Chief Financial Officer Gina Mastantuono in the Workflow Quarterly Fall 2021 issue.
The longer the pandemic stretches on, the more convinced I become that innovation is the key to recovery. And I’m not alone. McKinsey research found more than 90% of executives “expect the fallout from COVID-19 to fundamentally change the way they do business over the next five years.” Yet, many organizations are focusing less on innovation in an effort to minimize risk, save money, pursue safe opportunities, and bolster their core business, McKinsey reports.
The biggest business story of last year was how suddenly and completely the COVID-19 pandemic changed the ways we work and live. Organizations had to look at how they operate, adjust to a hybrid workforce, and further embrace digital transformation. ServiceNow has been at the forefront of the employee experience awakening. As new challenges emerge, our platform is perfectly suited to respond quickly to market-shifting events so that your workforce can stay productive.
When I started as a data engineer almost 20 years ago, I designed, developed, and implemented a worldwide sales reporting system for my employer using an enterprise data warehouse. Using analytical packages, my team drove quantifiable sales by transforming the way our company leveraged data. Even at the start of the millennium, it seemed obvious that studying analytics was a game-changer.
The COVID-19 pandemic brought connectivity to the forefront, as companies quickly shifted to remote working. As the new world of hybrid work emerges, connectivity continues to be at the center of conversations, putting pressure on telecommunications companies to deliver. At the same time, customers are demanding a better user experience with more consistent, high-quality service, shorter wait times, and personalized interactions.
