Operations | Monitoring | ITSM | DevOps | Cloud

By the end of 2020, the IT Support team of Smartmatic - the world's leading company dedicated to the management and modernization of electoral processes - undertook a major transformation of its management of internal processes. It faced a well-known challenge: multiple internal tools dedicated to IT service management (ITSM) that carried high costs and inefficient workflows.

Site Reliability Engineering, or SRE, is a widely-used set of interdisciplinary practices that help increase the efficiency of software development. But, aside from that, its purpose is to create scalable, connected, reliable, communicated systems that keep providing better, more reliable results. SRE leads to more connected, efficient organizations that can build resilient, iterable, and scalable software. To do this, SRE engineers leverage their coding expertise.

Since its introduction, Windows PowerShell ISE has become one of the must-have system administration tools for IT professionals. Its robust GUI has served as a close companion to Windows PowerShell, allowing users to test and debug scripts for automation and task management. We hope this article serves as a small intro to the PowerShell ISE. We’ll be covering what PowerShell ISE is and how you can make the best use of it. Dig in to learn the basics of PowerShell ISE.

Solving network issues is one of the main aspects of a network admin’s job description, and every admin will have a collection of network troubleshooting tools. The simple reason behind this is that they are essential for maintaining a robust network, fixing network issues quickly, making network resources available, and keeping business processes alive.

Site Reliability Engineering (SRE) is still going strong in the world of software development. As a bridge between developments and operations, it’s a necessary part of any organization that wants to work like a well-oiled machine. Simply put, SRE tries to fix a widespread problem in organizations: siloing. But not much is known about the job requirements of becoming a site reliability engineer.

The ping command is one of network admins' most commonly used tools. It has served and continues to serve network admins as one of the best network troubleshooting tools since it was released almost 39 years ago. In this article, we cover what the ping command does, how to use it, and more. Read on to learn the basics about this simple but powerful networking tool that IT teams can’t live without.

VeriSM is one of the latest among the many different ITSM frameworks and approaches for service management. The system realizes that many organizations and departments use various frameworks for managing their IT and business. The approach is not limited to managing just IT but covers all the other aspects of a company, such as finance, HR, marketing, and others.

Value Stream Mapping (VSM) is a lean technique that has become deeply ingrained in the practices of IT service management (ITSM), DevOps, IT4IT, and Agile (Scrum, SAFe, Kanban). Over a century old, VSM is the best technique to obtain a customer-focused agreement on improving a cross-departmental flow of activities. It’s a simple concept but difficult to begin and sustain in practice. In this article, we will: Let’s begin!

Having a reliable IT infrastructure is crucial to the health of your company or organization. And while this is generally true, it’s doubly so in our current times, where practically everything is digital. So, who is the lucky one to make general decisions about how to run a system efficiently — and keep it going? That would be the System Administrator. But what does a SysAdmin actually do? That's what we'll answer here!

Red team scenarios are frameworks companies use to evaluate their level of security from an adversarial approach. Red teams look for vulnerabilities or security holes in the system by simulating a cyber attack. This helps identify what needs to be improved so that the organization is well-prepared to defend itself against a real-life cyber threat.