Discussing the pitfalls of ITIL, and why it’s worth nevertheless.

We couldn’t be more proud to share that G2, the world’s leading software review platform, has awarded Alloy Navigator the Highest User Adoption badge in its newest Fall 2023 Reports!

Implement the enterprise service management approach to revolutionize how your organization delivers services beyond IT.

This article will explain what IT asset lifecycle is, how it can help you save your hardware and software spending, and share the industry best practices of IT asset lifecycle management.

This article will explain what IT services are, what types exist, the different ways to purchase and organize IT services, and the advantages that effective IT services bring to your company.

The wave of Summer 2023 updates continues with Alloy Self-Service, the mobile application for end-users of IT services. The new version offers quick access to the top-priority knowledge base articles and service catalog items thanks to support for custom display order for categories.

Knowledge is power. Especially when it’s a collection of knowledge about challenges in your specific IT organization. To streamline knowledge access for technicians, we’re adding Knowledge Base to our Alloy Navigator mobile app. IT specialists can now access the knowledge base on the go through the same mobile interface that they use to respond to and collaborate on tickets.

Meet the Summer 2023 Release of Alloy Navigator Enterprise, the next generation of our award-winning ITSM/ITAM platform. Taking a big step forward in our technological evolution, this platform harnesses the power of cloud and on-premise capabilities, encapsulating our commitment to innovation, versatility, and user-centric design.

East Hanover, NJ — May 26, 2023 — Alloy Software is thrilled to announce that our latest offering, Alloy Navigator 2022, has been honored with the prestigious 18th Annual 2023 Globee® Awards for Information Technology. This achievement recognizes our commitment to delivering outstanding products, solutions, and services that set new industry standards.

Understanding the role and function of IT Support.