Up until recently, you may have felt that it was easy to ignore Macs on your customers’ networks. Particularly if there were just one or two in the marketing department or maybe a handful in a graphics team somewhere. Maybe the person in charge of those devices had even been on Macs since the 90s and had got used to supporting themselves.
Over the years I have spoken with many prospects and partners about changing RMM solutions. When I’d ask the question “Why did you change?”, often the answer would be that their previous solution was too noisy when it came to generating email notifications. The sheer volume of notifications that some RMM solutions generate can make it very difficult for users to see the wood from the trees, resulting in important notifications being missed.
This month, I have been delivering a three-part Boot camp series focused on the MSP Sales process. MSPs that I have been speaking with lately, have been telling me that they are starting to gain success with their marketing, and are increasing the volume of leads they are generating. However, they are also telling me they’re struggling with how to move those leads through the sales process and converting them into new, signed, Managed Services contracts at the end.
It’s the holiday season again, which means family gatherings, good food, and plenty of toasts. It also means a lot of online activity—buying gifts, getting promotional offers, booking deliveries—all of which mean a continuous flow of emails sent to your personal and business accounts. With so much going on, even experienced users can accidentally fall prey to one of the many “hooks” that cybercriminals are putting out there.
I’m sure for most of you reading this, you are well aware of just how powerful PowerShell can be. Speaking with partners and prospects over the years who were either using or evaluating our software, I’d often get asked: “Can your products do X?”.
Microsoft has announced that Windows 10 21h1 will go in End of Servicing (EOS) on December 13, 2022, and a month later, on January 10, 2023, they will put Windows 8 in End of Life (EOL)—Windows 8.1 End of Life will also occur on the same date. What does this mean for you as an MSP or internal IT team… should you care? The short answer is “probably”.
As 2022 draws to a close, I thought it would be a good time to look back at the past 12 months and highlight some of the great new features we’ve seen added in N-central. I got the idea for this blog recently when I was helping a partner and was shocked to find discover how old the version they were running was. Of course, I get that not everyone wants to jump onto the latest release straight away.
With 2022 winding down, many MSPs will be using this time to reflect on their performance during the past year, and strategizing on how they can improve in 2023. There are many Key Performance Indicators (KPIs) that MSPs should be continuously tracking as part of their normal business activity to help measure the health of their organization. In this blog I’m going outline what I believe the five most important ones are.
