Migrating to a cloud-based phone system is compelling because it eliminates the costs and time associated with deploying and managing legacy phone system/PBX hardware and proprietary business phones. However, moving 100% of an organization’s communications infrastructure off-site can present new challenges. If the connection to the cloud is lost, a site could lose both external communications and intra-site communications.

In a Light Reading article earlier this year, Scott Wilkinson, Lead Optical Component Analyst at Cignal AI, said, "The transition to 400GbE is well underway, and pluggable coherent 400Gbps technology is revolutionizing the design of the optical networks that connect data centers.

Communications are evolving at a dizzying pace, challenging service providers of all stripes to adopt the latest technologies and reshape their businesses for the new world. Telco Cloud, an area my team and I are deeply focused on, is one of the key components in making that transformation a success.

Customer experience (CX) is becoming an increasingly strategic part of any company’s brand as businesses become more customer-centric. And thanks to technologies that give customers more options than ever, right at their fingertips, consumers expect a flawless CX, anytime and anywhere, regardless of medium. In other words, customer retention and satisfaction is intertwined with CX.