Operations | Monitoring | ITSM | DevOps | Cloud

End user experience monitoring is a mindset and a philosophy. It’s the acknowledgement that IT is not the outcome, but rather a means to an end. Think of it this way: IT is here to support business operations. It does so by delivering technology to the tech-dependent workforce so employees can do their jobs seamlessly. Therefore, the most important thing to monitor in the IT ecosystem has shifted. It’s not the network, the device, or the cloud – these are only delivery mechanisms.

The following is an analysis of the Amazon Web Services (AWS) incident on 12/22/2021. When it comes to major AWS outages, three times is certainly not the charm. For the third time in three weeks, the public cloud giant reported an outage, this time due to a power outage “within a single data center within a single Availability Zone (USE1-AZ4) in the U.S.-EAST-1 Region," according to the AWS status page. Here at Catchpoint, we first observed issues at 07:11 a.m.

When it comes to work, we all know to put our best foot forward. However, as we increasingly rely on videoconferencing in our everyday work life, success also depends on being able to put our best face forward. Unfortunately, that can add up to a headache for IT when it comes to delivering flawless video experiences to a widely distributed workforce.

As an Engineering Manager, I don't get the chance to dig into code as much as I did when I was a developer. Catchpoint's semi-annual hackathon provided me that opportunity last month.

Look out for our other video Q&As this week with Catchpoint co-founders, Mehdi Daoudi, CEO and Dritan Suljoti, Chief Product and Technology Officer. ‍Jeena: Can you tell us what you've been up to, what you've been doing with the team for the last couple of months, and how's it been so far with Catchpoint and WebPageTest?

As all of us at WebPageTest and Catchpoint celebrate one year of partnership, Jeena James, WebPageTest, sat down for a Q&A with Dritan Suljoti, Chief Product and Technology Officer and co-founder, Catchpoint, to look at the key milestones from the last year, and ahead at what's next! Hope you enjoy!

The following is an analysis of the Amazon Web Services incident on 12/15/2021. It may be the holiday season for most of us, but for AWS it appears to be Groundhog Day, Bill Murray style. For the second week in a row, the company reported an outage, this time affecting its US-West-2 region in Oregon and US-West-1 in Northern California.

As WebPageTest and Catchpoint celebrate one year of partnership, Jeena James, General Manager, WebPageTest, sat down for a Q&A with Mehdi Daoudi, CEO and co-founder, Catchpoint, to look at the key milestones from the last year, and ahead to what's next! Hope you enjoy!

WebPageTest recently completed a year as part of the Catchpoint family (yes, we acquired a company during the pandemic). In the past twelve months, we have built an entire WebPageTest team to power the developer experience around web performance. We’ve also launched initial premium experiences on the platform. Our developer community continues to contribute to the beloved open-source version, as well as share best practices with other users.

“Work from anywhere” is now a common occurrence. With so many companies now dependent on a distributed workforce, IT teams need to be able to quickly diagnose and troubleshoot WiFi problems. Moreover, they, themselves, are often working remotely. In order to successfully do their jobs, consistent WiFi is obviously essential for remote workers.