A leading retailer based in the U.K., in early 2021, was in search of help to solve a few problems its business was facing, and so they decided to implement automation—starting with the resolution of service desk tickets. There were too many tasks and processes that the company’s IT team was completing manually. They needed to automate such repetitive work, with the potential to build onto other automations already in place.

In the ever-evolving world of network operations, staying ahead of the curve is crucial. With the exponential growth of data, increasing complexity of networks, and rising demand for seamless connectivity, traditional network management methods are becoming insufficient. Artificial Intelligence (AI) is the transformative technology poised to radically transform network operations. By integrating AI into network management, organizations can achieve unprecedented efficiency, reliability, and performance.

Observability systems are designed to keep tabs on key metrics, identify unusual patterns, and alert teams when things go awry. Despite best efforts, however, these systems are not infallible, and sometimes they send out alerts for issues that don’t exist. This is what we call a false positive. These false alarms can wreak havoc on team efficiency, lead to alert fatigue, and obscure genuine problems. Let’s delve into what false positives are and why they matter so much.

When it comes to IT automation, the choice between a service orchestration and automation platform like Resolve Actions or building your own automation engine or workflow tool is a pivotal decision. While each option presents its own set of strengths and considerations, Resolve Actions emerges as a powerful solution for organizations looking to streamline their automation efforts. Here’s why.

The rollout of 5G technology marks a significant evolution in telecommunications, promising faster speeds, lower latency, and greater connectivity. At its core, 5G is the fifth generation of mobile networks, designed to handle the growing demands of connected devices and data-intensive applications.

With the possibilities for increased productivity, reduced costs, and improved customer experiences, organizations are embracing automation across multiple areas of their operational activities. However, navigating the complexities of automation requires a structured approach. This is where frameworks such as Resolve Systems’ Automation Capability Framework and the TM Forum Automation Maturity Model come into play.

In the age of digital transformation, where technology reigns supreme and automation is the buzzword of the day, it’s easy for organizations to prioritize the latest tools and platforms while overlooking the essential role that people play in the success of automation initiatives. While technology undoubtedly drives efficiency and innovation, it’s the human element that can truly unlock the full potential of automation.

In the Digital Age, IT incidents are an unavoidable aspect of business operations. From hardware failures to security breaches, these disruptions can wreak havoc on business continuity and user experience. Managing these incidents effectively requires a timely, systematic approach encompassing detection, prioritization, resolution, and communication. Traditional incident response methods often fall short, resulting in costly delays and inefficiencies.

To increase business agility, IT organizations are deploying dynamic, modern architectures enabled by virtualization technologies. That includes containers, elastic clouds, microservices, and virtual machines. If you are rethinking your IT stack, you must also reconsider its management. IT operational silos limit business velocity.

So, you’ve been tasked with automating one or more of your tedious, time-consuming IT processes… but, what exactly does that mean? And perhaps more importantly, where on earth do you start? IT process automation (ITPA) can cover a broad spectrum of potential use-cases, ranging everywhere from the Service Desk, to the NOC, to Infrastructure, and well beyond.