We have released another update for Enterprise Alert 9 (version 9.2) which enhances the flood protection mechanism. This will help you to setup scenarios where you do not want the flood protection to be active for every notification channel. Read all details in this article.
A couple of weeks ago our partner Rok Ponikvar from S&T contacted me about an issue one of his customers faced. His customer complained that Enterprise Alert is not alerting on current issues and even if he creates a test ticket in his OBM system no alert goes out. After a little back and forth we concluded that Enterprise Alert is still processing historic data from an Event Storm in OBM earlier that day.
In light of the recent news about yet another reported Zero-Day Exploit and the accompanying discussions about security, let’s touch on the topic of security audits and how Enterprise Alert can be configured to avoid or at least minimize potential security impact. First, let’s establish what we mean by security audit.
The benefits of using the correct reporting, analytics and information delivery capabilities can transform an organization. Having access to timely data, reporting, and analytic capabilities helps to ensure the ability to get the right data to the right users at the right time. Having the ability to pull any information that your business needs at any given time allows for the flexibility to get the information for your business when and where it is needed.
As announced at the User Group Meeting 2021, we are now releasing Enterprise Alert 9.1. This version brings a set of new features extending the capabilities in some crucial areas. Here is what’s new in a nutshell: As always you will find more details, release notes and downloadable installer files in the online user group. You can also watch the session from our UGM (no cookie embedding): Watch this video on YouTube
“Thanks to Enterprise Alert and the acknowledgement function, we can track the alerting and response digitally and have the certainty that our employees always take care of incidents in our critical IT infrastructure in a timely manner. IT alerting with Derdack, which has to be documented according to BaFin KRITIS, is highly reliable.”, Markus Reusch, Product Owner Monitoring, Debeka
Many ITOM or ITSM tools come with built-in features for alerting and notifications and are able to send at least an email or text notification upon incidents to operations teams. But is this enough reliability to respond to and handle major and critical incidents? Recently, we have been surprised to see more and more monitoring tools listed as alerting tools on review platforms like G2.
A few days ago I received an inquiry about a scripting problem from one of our longtime partners, to be exact our DCP Marc Handel from IT unlimited AG. In the exchange with Marc I realized that his idea to use the Enterprise Alert Scripting Host, the Windows Task Scheduler and CheckMK to realize a roundtrip monitoring could be interesting for the whole community. Especially for all our CheckMK customers.
These days, I keep encountering inquiries from various customers on the topic of call handling. Due to the current transformation, triggered by the increased use of home offices, it is becoming more and more important to make on-call staff more accessible. Often the already overloaded service desk is used for this purpose. Of course, this leads to a) a deterioration in the quality of the service desk and b) delays between the receipt of the problem and the start of problem resolution.
Murphy’s Law states that anything that can go wrong, will go wrong. The challenge for most businesses is putting the right method of communication in place for when the inevitable happens. The only way to handle this is to expect the worst and then prepare for it. A key factor in deciding for any alerting solution is can my team be notified properly when a major outage happens .
