The OpsRamp Monitor captures the latest buzz around what’s trending in the world of ITOps and related technology, and October saw some significant news, including Facebook’s unprecedented outage. Let’s dig in.

There is no shortage of content and guidance freely available on the web on how to think like a startup, act more like a startup, turn your various business units into innovation factories like startups and become more agile and responsive to customer demands just like startups.

The whole point of monitoring and managing your IT services is to ensure that they’re able to keep business services available and responsive to customer demands. But how do you actually quantify the return on investment you get from your IT performance management solutions? Digital Enterprise Journal set out to answer that question in its new research study, The Total Business Impact of IT Performance.

Managed service providers have to manage complex and diverse customer environments that typically include hybrid infrastructure and multiple monitoring feeds. They need to be able to discover and monitor these environments, correlate alerts from multiple systems into single events, and map business services to the infrastructure and application services that support them, building customer-centric dashboards for real-time service and application health in the process.

The OpsRamp Monitor captures the latest buzz around what’s trending in the world of ITOps and related technology, and September saw some significant news, including the OpsRamp Summer 2021 Release. Let’s dig in.

New customer logos may be the lifeblood of top-line revenue growth and the focus of sales and marketing teams. But renewals have emerged in the last few years as a key growth driver for SaaS companies. A recent McKinsey study indicated that existing customers can drive between a third and a half of new revenue growth, even at startups. And we’ve all seen the data that says new customer acquisition costs 5X as much as customer retention.

The OpsRamp Monitor captures the latest buzz around what’s trending in the world of ITOps and related technology, and August was an especially busy month. Let’s dig in.

The OpsRamp Monitor is back, capturing the latest buzz around what’s trending in the world of ITOps and related technology. It’s been a busy month!