Operations | Monitoring | ITSM | DevOps | Cloud

Quick tip: How to create Icinga reports with custom branding

With Icinga Reporting you can create custom SLA reports for hosts and services that are monitored with Icinga. The module for Icinga Web fetches existing data and takes planned downtimes into account. You can filter for certain hosts and services as well as set custom thresholds to highlight unmet SLAs visually. You decide if you want to create the reports either manually or automatically, for example every week or month. The report then is sent to you as a PDF via email.

The future of OpenTelemetry | Q&A

OpenTelemetry is an open-source project under the Cloud Native Computing Foundation(CNCF) that aims to standardize the generation and collection of telemetry data. The telemetry data helps developer, DevOps and IT teams to keep a check on their application health. The telemetry data collected by OpenTelemetry consist of logs, metrics, and traces. Together, they are used for performance monitoring and observability in distributed systems. At SigNoz, we are building an OpenTelemetry native APM.

Is being on-call a reason to quit?

“Well, that’s the job.” Have you ever heard that from your colleagues or bosses when it came to being on-call? Imagine you started a new job 3 months ago and were looking forward to it from the start. You are on-call one weekend a month and thought there wouldn’t be many incidents from Friday evening to Monday morning. But by now you’ve noticed how much being on-call duty actually stresses you out. You get restless as soon as your shift starts.

ManageEngine vs. ServiceNow: Service Desk Alternatives

Comparing service desk software is not simple. However, it's an absolute must before you acquire or switch help desk solutions. But that task is about to become lighter since we have an ITSM tool comparison in the making, and today it's ManageEngine vs. ServiceNow day! We've been helping businesses of all sizes across the globe to implement InvGate Service Desk for years now, which has provided us with a pretty good understanding of business needs and pain points.

Improve and calculate customer retention rate

An integral part of running a business is recognizing that even your most loyal customers will eventually leave if they think their needs are not being met. To keep your business thriving, you must focus on customer retention and improving your retention rate. This article covers some important tips to learn how to calculate your customer retention rate and what you can do to improve it.

Speed up XCUITest execution with parallelism and test splitting

In this article, I’ll show you how to reduce the execution time of XCUITest (UI tests on iOS simulators) by splitting and running them in parallel. Automated tests and CI/CD platforms like CircleCI are necessary for iOS application development. It is important not only to introduce them once but to improve them continuously. When application code grows and automated tests increase, the execution time of build and test in CI/CD gets longer.

Digital Transformation: Cloud Migration Strategy Checklist

Companies moving their applications and services to the cloud is nothing new, but doing business there requires a solid cloud migration strategy. The list of things to consider is longer than you might think. Fortunately, xMatters has done it successfully and has helped its own customers move to the cloud too. In this article, Product Marketing Manager Erin Jones gives a checklist you can use to get your cloud migration right.

Beat the holiday rush with Elastic Observability

September is here, and that means many retailers have already begun preparing for the upcoming holiday season. One weekend in particular tends to be the real-life stress test that companies have come to develop a love-hate relationship with: Cyber Weekend. Or more specifically, Black Friday, Cyber Monday, and the weekend in between.