The latest News and Information on Service Center Operations Manager and related technologies.
Today we're announcing the launch of SquaredUp Cloud – a new kind of business intelligence (BI) tool – designed to help product, engineering, and IT teams easily discover and share insights from their data. Read on to find out more, or sign up for our webinar.
To improve reliability, we need to measure it, and to measure it we use SLOs (Service Level Objectives). Or at least, that’s what Google SRE has popularized. In practice, it can be difficult and time-consuming to identify the right things to measure, to get to the right data, and to surface the results in a way that engages the stakeholders and teams involved. And all this is especially hard as we scale our teams and applications across multiple technology stacks.
In a world of monolithic applications and microservices, responding to incidents can be a painful process, involving multiple people with siloed knowledge jumping between different tools to find the relevant data and take action. Individuals within a business often hold the knowledge of how a particular component works, or how it depends on other services. The key to successfully responding to incidents is unlocking this knowledge and breaking down the silos between teams.
We are happy to announce that we have released a brand-new SCOM Management Pack for monitoring Citrix Desktop as a Service (DaaS). Citrix DaaS is a Citrix Cloud service that allows you to securely deliver virtual apps and desktops from on-premise data centers and public cloud platforms in a hybrid deployment.
SquaredUp Cloud has been in development for over two years (we first previewed it at SquaredUp Live, Spring 2021). It continues our mission to unlock and summarize data – think of it like “BI for engineering”. In building SquaredUp Cloud, we drew upon what we’ve learned with our Microsoft solutions over the last ten years, and built a solution independent of any one tool, like SCOM.
