Operations | Monitoring | ITSM | DevOps | Cloud

Introducing Shift-Based Schedules: Smarter, Faster, and Easier for Any Team

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how PagerDuty’s Shift-Based Schedules (planned GA in May) builds towards this vision. PagerDuty has long been the gold standard for on-call management, helping thousands of teams build the foundations of digital reliability.

Activate Your Continuous Learning Flywheel With Post-Incident Reviews in PagerDuty UI

Earlier this year at our H1 2026 launch, we announced PagerDuty’s vision for autonomous operations: a future where AI agents learn from every incident, prevent failures before they happen, and progressively automate so teams can focus on innovation instead of firefighting.

Why Dedicated Incident Channels are the Modern Standard for Slack-Based Incident Response

Where do your teams go during a critical incident? For distributed teams, that war room is a channel in Slack or Microsoft Teams. The question is: are you creating a dedicated space for each incident, or are responders scrambling across DMs, email threads, and general channels trying to piece together what happened? The answer matters. Using dedicated incident channels has become the industry standard for high-performing incident response teams.

Atlas: AI-Driven Asset Enrichment For Proactive ITAM

Over the years, InvGate Asset Management has helped organizations build structured, reliable IT inventories, creating the visibility and control required for effective IT Asset Management. That maturity is critical, but visibility alone does not eliminate one of the biggest operational burdens IT teams still face: constant manual work. Atlas was designed to address this gap.

CMDB Auto-Mapping: A Smarter, Faster, More Reliable CMDB

InvGate Asset Management has launched CMDB Auto-Mapping, a new feature that modernizes the way teams create and maintain a Configuration Management Database (CMDB). This capability detects the most critical asset relationships and recommends connections that users can quickly accept or reject. The result is less manual work, stronger governance, and a step closer to a true System of Intelligence, where visibility naturally leads to better decisions, faster assessments, and more reliable operations.

The Role of AI Chatbots in Modern DevOps Incident Response

Modern DevOps environments demand speed, accuracy, and continuous availability, especially when incidents disrupt critical systems. As organizations scale their infrastructure, traditional response methods often struggle to keep pace with the volume and complexity of alerts. This is where intelligent AI chatbots for customer support are becoming essential, as they provide real-time conversational interfaces that connect teams to automated workflows, incident data, and resolution tools, much like the capabilities showcased in advanced enterprise conversational AI platforms.

Beginner's Guide to Colocation as a Service (CaaS) when businesses are growing

Having a growing business is going to involve many, many decisions, and few are heavier than the way that you maintain your IT systems. Scaling the team, scaling the data, and systems - it all adds complexity, and in no time, you are under pressure to keep everything running. The server room in the back office is a solution at some point-and then it becomes a problem. This is where Colocation as a Service comes into play. If you heard of the term but are not sure what it means, or whether it applies to your business, this guide will show you how.

The New Campus is Everywhere: How Tech Flipped the Script on the College Experience

For decades, the standard for higher education was defined by physical proximity-lecture halls, libraries, and lab benches. However, the last few years have forced a massive acceleration in how universities view their role, shifting from institutions that simply "use" technology to those that are entirely defined by it. We are seeing a move toward the fully digital campus, where the infrastructure is built in the cloud and student engagement happens through sophisticated data ecosystems.

How AI Video Tools Like Face Swap Are Expanding Creative Workflows

I have spent a lot of time looking at how businesses create content, and one thing has become very clear to me: video is no longer a separate creative format. It has become part of everyday communication. Marketing teams use video for campaigns. HR teams use it for training. Product teams use it for explainers. Founders use it for updates. Even internal documentation is becoming more visual.

LETA or Sendy? Best Last Mile Delivery Software in 2026

Last-mile delivery software is important for businesses that want to speed up delivery, lower operational costs, and keep track of logistics in real time. By 2026, more companies will be using smart platforms that provide automation, route planning, and live tracking to meet growing customer demands. As delivery operations grow more complicated, picking the right platform can greatly affect efficiency, customer satisfaction, and scalability. This comparison looks at two popular last-mile delivery solutions, focusing on their performance, automation, and operational control.