Operations | Monitoring | ITSM | DevOps | Cloud

Any agent with some expertise knows that when things start to get busy, IT support automation can be a lifesaver. The beauty of it is that it allows your team to manage much more requests simultaneously, freeing up valuable time and resources to assign to more relevant tasks. Most IT Service Management tools provide different types of automation processes, and InvGate Service Desk is no exception.

When we talk about IT Asset Management (ITAM), the first thing that comes to mind is hardware devices, like computers and peripherals. But ITAM also covers software assets, which are equally important and need to be managed appropriately. This is where software metering becomes an essential feature for IT agents and managers. The thing about software is that you not only need to know its license status but also its state in relationship with other assets.

Choosing the right file storage and collaboration platform can be tough, with so many options on the market. The market is filled with options, and they can seem pretty similar on the surface. Therefore, we'll oppose Dropbox vs. Google Drive vs. OneDrive to see precisely how they differ. To begin with, they are all cloud-based file hosting services that facilitate working and collaborating in the digital workplace.

Having to switch between multiple desktop client windows to access them remotely is highly time-consuming and leads to a cluttered desktop. But you can simply ditch the frustration by using RDCMan for your RDP connections. In this article, we'll explore what it is, how you can use it, and the differences between mRemoteNG and RDCMan. We'll also discuss alternatives to this tool. So, let's dive in and learn how to use Microsoft's RDCMan to manage your remote connections like a pro!

Google Drive and Google Cloud Storage are both cloud storage solutions, though they differ in purpose. Google created them to provide individuals or businesses with the exact capabilities and features to encourage collaboration and allow users to access their files from anywhere. Want to know which one is more suitable for your business? Keep reading to discover their differences and similarities!

Are you wondering whether to include IT support in your business? Then this is the article you need. Especially for smaller organizations, when costs increase, it can be challenging to justify a dedicated team. But if you are not entirely convinced about outsourcing your IT department, and want to give in-house another thought, then keep reading. We're about to explore the fundamental concepts of effective IT support, its scope, benefits, and key outcomes.

Running an organization's IT infrastructure is not easy, but having free windows utilities can make all the difference. Whether you provide tech support to a school, run the server of a startup, or manage a complex IT infrastructure, the work of a SysAdmin can be highly challenging. We're talking about unforeseen issues that require immediate attention, balancing the needs of different people, and being responsible for the upkeep of multiple computers.

With a large number of contracts constantly in flux, it's easy for any organization to forget when a contract is superseded by a new version or expires altogether. This can lead to missed opportunities and even costly fines if certain aspects of contract compliance aren't adhered to. For busy IT teams, it is increasingly important to stay on top of contract expiration dates and create remedies to keep up with the fast-paced changes.

PeopleCert announced the launch of a new Continuing Professional Development program by which “all candidates with a PeopleCert Global Best Practice certification can choose to renew within three years of their original certification dates.” This radically changes the situation for certified professionals since ITIL certifications were perpetual – until now.

As an organization grows, so does its business and IT infrastructure. The relationship between assets gets more complex, so it becomes essential to keep a map of that ecosystem to anticipate issues, optimize your budget, and reduce downtime. That’s exactly why you should learn how to build a CMDB (Configuration Management Database).