Operations | Monitoring | ITSM | DevOps | Cloud

InvGate

How to Use Your Knowledge Base to Increase AI Chatbot Deflection

Jul 10, 2026 By Natalí Valle In InvGate
Ticket deflection is the metric IT leaders point to when they talk about AI chatbot ROI, and the knowledge base is the part of the equation that determines whether that number moves. A chatbot can run natural language processing well and still deflect almost nothing if the content behind it is thin, outdated, or scattered across articles that don't match how people actually ask questions.
Read Post
InvGate

How to Find and Fix Knowledge Gaps in Your IT Virtual Agent

Jul 8, 2026 By Natalí Valle In InvGate
A virtual agent answers only what it has been given to work with. When an employee asks about a VPN error, a software license request, or a password reset process that changed last quarter, the agent's response is only as good as the knowledge base behind it. Gaps in that knowledge base show up as deflected tickets that bounce back to a human, generic responses that miss the specific issue, or silence on topics employees ask about every week.
Read Post
InvGate

Why Some IT Teams Adopt AI Faster (And How to Close The Gap)

Jul 7, 2026 By Natalí Valle In InvGate
Every IT leader is under pressure to show AI results. Budgets are approved, pilots are launched, and vendors promise transformation within a quarter. Some teams are already running AI agents in production, resolving tickets and answering employees without human intervention. Others are still stuck in proof-of-concept purgatory, six months into a rollout with nothing to show a board. The thing is, AI doesn't fix what's broken in an IT operation, it multiplies what's already there.
Read Post
InvGate

How to Perform a Hardware Audit With InvGate Asset Management

Jul 6, 2026 By Ignacio Graglia In InvGate
Most IT teams know how to perform a hardware audit in theory. In practice, the process breaks down at the same point every time: the data. Devices in the registry no longer exist. Devices that exist have no owner on record. Lifecycle information is scattered across spreadsheets and vendor portals. A hardware audit that starts from fragmented records doesn't produce a reliable result. It produces a best guess.
Read Post
InvGate

How to Measure AI ROI in IT Service Management

Jul 3, 2026 By Natalí Valle In InvGate
A service desk manager launches a virtual agent in January. By March, chat conversations are climbing, ticket volume hasn't changed much, and the monthly report doesn't explain whether the investment is delivering value. AI rarely produces a single number that proves its return. The gains accumulate across thousands of support interactions, making measurement just as important as deployment.
Read Post
InvGate

Introducing AI Analytics Reports in InvGate Service Management

Jul 3, 2026 By Natalí Valle In InvGate
Most teams can confirm their AI features are turned on. Measuring how often employees use them, which requests get resolved without agent intervention, and where AI is helping support teams work more efficiently is a different question. In InvGate Service Management, those capabilities live in AI Hub, a set of built-in AI features that includes the Virtual Service Agent, AI-assisted ticket resolution for agents, automated knowledge generation, and more.
Read Post
InvGate

How to Audit Different Types of IT Hardware

Jun 30, 2026 By Ignacio Graglia In InvGate
Knowing how to audit different types of IT hardware matters because a laptop, a server, and a network switch fail an audit for completely different reasons. Treating every device the same way during an audit means missing the checks that actually matter for each category, from disk encryption on an endpoint to firmware version on a router.
Read Post
InvGate

IT Asset Audit: Step-by-Step Guide For 2026

Jun 29, 2026 By Ignacio Graglia In InvGate
An IT asset audit is one of those processes most IT teams know they should run regularly and rarely do well. Records drift from reality, licenses go unchecked, and the first sign something is wrong usually arrives as an auditor's request or an unexpected vendor notice. This guide walks through how to perform an IT asset audit step by step, and how to structure the process so it never requires a last-minute scramble.
Read Post

QR Codes For Asset Management: Label And Track Assets With InvGate Asset Management

Jun 19, 2026 By InvGate In InvGate
Still relying on serial numbers or manual asset lookups? In this video, Matt Beran shows how to generate QR codes for asset management with InvGate Asset Management and how IT teams can use them to simplify asset tracking, inventory management, and mobile access to asset information. Instead of searching through spreadsheets or manually locating asset records, QR codes provide instant access to the information stored in your inventory. Generate labels in bulk, print them, attach them to your devices, and scan them from your phone whenever you need asset details.
View Video
InvGate

HAM Audit: How InvGate Asset Management Helps You Pass

Jun 8, 2026 By Ignacio Graglia In InvGate
A Hardware Asset Management (HAM) audit is a formal check of whether your hardware inventory reflects physical reality. It covers what devices exist, where they are, who has them, what state they're in, and how retired assets were documented out of the system. Most organizations don't fail HAM audits because their IT teams are negligent.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.