Operations | Monitoring | ITSM | DevOps | Cloud

How to Implement SLAs to Deliver Consistent Service Across Your Business

Sep 18, 2023 By InvGate In InvGate
Simply put, Service Level Agreements are contracts between service providers and clients that detail the nature of services provided, their quality, and performance metrics. Their main goal is to align the services provided with those required by the client and typically include measures to take if the service provider fails to meet the agreement. SLAs have multiple benefits, including: Service Level Agreements are a crucial part of ITSM and thus need to be integrated into service desk software.
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InvGate

David Foxen on IT Asset Management Challenges, Opportunities, and Strategies

Sep 15, 2023 By Brenda Gratas In InvGate
Are you ready to tackle the hidden IT Asset Management (ITAM) challenges that could impact your organization's efficiency and success? In this dynamic field, continuous learning is not just an option; it's a necessity. To equip you with insights, we delved into “ITAM Challenges: Epic Fails, Red Flags, And Tales From the Battlefield” during September's Ticket Volume podcast live recording.
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InvGate

5 Best Software License Tracking Tools

Sep 14, 2023 By Melisa Wrobel In InvGate
Managing software licenses is not merely a matter of compliance; it's a strategic imperative for organizations seeking to optimize costs, mitigate risks, and streamline their IT Asset Management (ITAM) operations. To do this effectively, Software License Tracking tools are essential. To stay on top of assets, we bring you the five best Software License Tracking solutions in the market. Keep reading for a quick topic overview and a list of software alternatives!
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InvGate

Remote Desktop Integrations: Connect InvGate Insight to TeamViewer, Windows Remote Desktop, AnyDesk, And VNC

Sep 13, 2023 By Melisa Wrobel In InvGate
If you’re looking to integrate your IT Asset Management tool with a remote desktop application to streamline your support capabilities, you’ve come to the right place. InvGate Insight easily connects with the most popular options out there: TeamViewer, Windows Remote Desktop, AnyDesk, and VNC. And we’re about to show you exactly how in the next lines. So, stay tuned!
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InvGate

The Service Portfolio in ITIL: What is it, And What's the Difference With The Service Catalog

Sep 12, 2023 By Sophie Danby In InvGate
The service portfolio helps you pull together your end-to-end service offering and make it more focused on customer outcomes. Done well, it can promote IT Service Management (ITSM) and make your services more visible. Defined in ITIL, this process broadens the view and incorporates IT services across their entire lifecycle. In the following post we will explore its full scope of practice and the benefits it can bring to service delivery and user experience across your organization.
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Combining ITAM And ITSM to Get Total Control of Your IT Assets

Sep 8, 2023 By InvGate In InvGate
If having a help desk in your organization is a game-changer regarding user experience and efficiency, combining IT help desk software with Asset Management unlocks a whole new proficiency level for IT support. Why? Because you'll be tracking incoming incidents, using workflows to automate repetitive tasks, complying with SLAs, and improving your reporting capabilities – and on top of that, you are leveraging your assets' data and empowering your agents to manage issues and requests in a centralized platform, without the need to cross-check information or move from one solution to another.
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InvGate

A Step-by-step Guide to Implementing a Patch Management Process

Sep 7, 2023 By Desirée Jaimovich In InvGate
A proper Patch Management process is crucial as it helps prevent data breaches by fixing security vulnerabilities and bugs. It is also the way to make sure all your devices run the latest software versions, which implies having access to updated functions and characteristics. Just so we are all on the same page, Patch Management consists of acquiring, testing, distributing, and installing updates or software patches.
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InvGate

How to Build a Change Management Workflow

Sep 6, 2023 By Matt Beran In InvGate
Change Management is a critical practice for organizations to effectively adapt, innovate, and maintain stability. It involves various aspects of an organization's IT infrastructure, applications, processes, and policies. As the scope and complexity of changes continue to grow, the need to automate a Change Management workflow becomes paramount. In this article, we will explore the different types of changes described by ITIL to then break down the process behind automating the Change Management process.
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InvGate

What's New With InvGate: September Updates

Sep 5, 2023 By Melisa Wrobel In InvGate
We start September with some exciting news and brand new functionalities for both of our products, InvGate Service Desk and Insight. Fasten your seatbelt because you’re about to see some serious improvements in user experience, workflows, security, Data Management, and more. In particular, we’ll introduce you to: Let’s get into details!
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InvGate

Why The Pentagon Has The Worst IT Help Desk in The US Government - And How to Avoid it

Sep 5, 2023 By Matt Beran In InvGate
No one wants to have the worst IT help desk, but someone has to. And the title was recently earned by the Pentagon. According to a survey, the Department of Defense (DoD) was the last in line regarding help desk support, behind 23 other federal departments. But how did it get there? And, more importantly, how can you avoid being the last in line? Let’s see.
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