Operations | Monitoring | ITSM | DevOps | Cloud

Head of Nexthink's Digital Community and User Groups Jon Leighton rejoins Reality Bytes with Tom, Sean, and Dina to explore how community remains the beating heart of Digital Employee Experience (DEX). Fresh from Experience London and heading into Experience Boston, Jon shares how Nexthink’s Ambassador Program, user groups, and learning initiatives empower practitioners to grow, collaborate, and lead change. From storytelling and communication to real-world impact and career development, this episode celebrates the people and connections driving DEX forward.

CTA Link: To view the schedule for upcoming meetings, Click here. The content outlines key platform capabilities, including non-persistent VDI support and automated policy assignments. It introduces rollback support in patch management and audit trails for data export. Application monitoring tracks insecure TLS versions, while bots enhance app distribution. PowerShell improves credential support and script generation. Neurons facilitate OS provisioning, and the dashboard tracks policy change requests. Entra ID supports user authentication with customizable global settings.

EPM focuses on security with monthly updates and the upcoming SU for EPM 2024, supporting the latest OS like Mac and Windows 11. New patch management features will allow uninstalling patches, while AI integration enhances detection. MDM priorities include unified management for Apple and advanced Android controls. Q4 introduces customized email alerts and improved app management. Users are encouraged to test the mobile app and provide feedback.

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Effectively managing your organization’s assets is critical for operational efficiency, compliance, and strategic growth. In today's complex IT landscape, robust discovery and asset management processes ensure that businesses not only know what they own, but optimize its use, reduce risks, and stay ahead in a rapidly changing environment.

Dashboards are now adaptable—not just for admins, but for anyone. Build your own workspace by choosing which widgets to display, arranging them to fit your flow, and deciding who gets to see them. Whether you prefer a personal overview or a shared team snapshot, your data stays clear, relevant, and uniquely yours. Ideal for IT professionals and teams who want flexible, goal-focused visibility across every project or department.

Discover how IT Service Management Works Today and take your business operations to the next level. In this video, we break down the entire IT Service Management (ITSM) process — from incident management and service requests to change control and automation. You’ll see how ITSM tools streamline workflows, boost productivity, and ensure consistent service delivery across your organization. Discover how leading companies utilize ITSM frameworks, such as ITIL, to minimize downtime, enhance customer satisfaction, and facilitate digital transformation.

Discover how a Catalog Management System empowers IT organizations to efficiently organize, track, and deliver digital or service assets. In this video, we break down how modern IT teams use catalog management to enhance visibility, speed up service delivery, and maintain data accuracy across the enterprise. Whether you’re an IT manager, CIO, or part of a digital transformation team, understanding catalog management is key to building scalable IT operations.

In this lecture, we focus on streamlining asset deployment. Getting assets into the hands of users quickly and efficiently is critical to maximizing their value. We’ll cover how standardized processes, automation, and clear ownership help ensure deployments run smoothly while reducing errors, downtime, and hidden costs. A streamlined deployment phase sets the tone for the rest of the asset lifecycle.