The latest News and Information on IT Service Management, Service Desk and related technologies.
Managing hardware assets, manually, from the time they are purchased to the time they are disposed of is a tedious, cumbersome task that is susceptible to many errors. These manual and scattered processes are often inaccurate and difficult to manage. Manual data keeping means that asset information is stored in silos, which raises the overhead expenses, increases the likelihood of asset theft and losses, and makes it hard to comply with the organization’s standards and regulations.
Protect your brand, people and data with an end-to-end, zero trust approach At Ivanti, we make the Everywhere Workplace possible. Our solutions enable fundamental security controls based on zero trust principles and best practices from cloud to the edge. Translation: we secure all endpoints and help organizations move toward an end-to-end, passwordless access authentication experience. Plus, we make it simple.
Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in ServiceNow due to a break in the workflow.
Customer service is by no means easy. Managing this part of your operation can be immensely challenging. Your team must strike a balance between solid technical knowledge and perfect communication skills to deliver the very best customer experience. At StartingPoint, we believe customer experience is something that should be continuously refined. Exceptional customer experiences are the fuel driving the growth of your business.
Drive outcomes with insights What if you could give employees reliably great experiences while improving outcomes across your organization? You’ve got it with Enterprise Service Management from Ivanti. It arms you with insights and actions that let you dramatically reduce resolution times and give you more time for the cool stuff you love to do.
Being mobile is in large part about communication. Our app for mobile access to Alloy Navigator™ ITSM platform gives IT people the freedom to communicate with customers and teammates, notify stakeholders, submit approval requests, assign work, and escalate incidents from anywhere, anytime. All those communication tasks typically involve choosing the right person from a list.
