Operations | Monitoring | ITSM | DevOps | Cloud

The four key takeaways for SREs from Google’s State of DevOps 2021 report

Productivity is defined by measuring the amount of output over a given time frame. However, this discounts the quality of output, which is crucial in moving toward a more complete definition of productivity. Relating to services, increases in productivity generally highlight the amount of feature releases over time. This leaves out the critical measurement of quality compared to quantity. This is where a Service Catalog can greatly enhance true productivity within an engineering organization.

When was the last time you read a good book? How about the last time you listened to an interesting podcast? For many, the latter is likely the more popular pastime. With routines disrupted and people housebound, podcasts exploded in popularity during the lockdown.

If you're an engineer reading this, you might be wondering what I mean by the title. You might be a Site Reliability Engineer whose primary responsibility is to maintain the reliability of your company’s product/solution. You might be a software builder, a programmer responsible for building new capabilities and shipping them to production. All of these are important for any business to remain competitive.

Imagine you are an on-call engineer, who receives an alert at 3 AM in the morning informing you that customers are experiencing high latency on your website, and are unable to shop. Being an Incident response coordinator myself at Sumo Logic, I can tell you, I don’t envy being that engineer. If this alert fired, this is what would likely follow: The biggest challenge is how to gather this information quickly, so you can decide whether to jump out of the bed or go back to sleep.

Distributed systems are everywhere. Although many teams don’t think of their applications as distributed systems, if they’re developing using container-based microservices and serverless functions instead of a monolith, they’re creating a distributed system. This change also means that monitoring needs are becoming more complex.

IT organizations, such as managed service providers (MSPs), deploy incident alerting and on-call management solutions to accelerate software delivery and ensure seamless customer experiences. Incident alert management platforms orchestrate the distribution of alerts to ensure that technicians continue to maintain system uptime and minimize service disruptions.

As we welcome Fall and such a transformational time of the year, we’re excited to announce a new set of updates and enhancements to the PagerDuty platform. From updates to Runbook Automation, ChatOps and Customer Service Ops Applications, to PagerDuty Community Events, users, and customers can.