Operations | Monitoring | ITSM | DevOps | Cloud

Sugar Ray Robinson and Jake LaMotta. Marvelous Marvin Hagler and Tommy Hearns. Muhammad Ali and Joe Frazier. All were among history’s greatest boxers, but when they met in the ring, each brought out the best in the other. It’s the same in IT management. There are tools and platforms that on their own are essential to IT operations; but when paired as an infrastructure management tandem, each complements the other, ensuring maximal efficacy of both systems.

One of the questions I get asked a lot by customers, prospects, and partners is, “Will AIOps make them irrelevant?” To them, AIOps is often equivalent to automated remediation; an AIOps system automatically detects an incident and kicks off a remediation process in response to this incident, knowing exactly what process will solve the problem. IT is out of the loop, data centers and NOCs just keep humming along unattended, end users are none the wiser.

IT teams are under immense pressure to work faster than ever and deliver better results—at less cost. And they’re struggling to do it all as their organizations take in rapidly soaring volumes of data that must be captured, analyzed and deployed to improve business outcomes.

In this highly dynamic environment, organizations are looking for ways to innovate and manage resources efficiently. In the first part of the two-part blog series, we saw how organizations handled incidents without an AIOps solution and how long it took to resolve that incident — a scenario representing different steps to resolve an incident. In the second part of the two-part blog series, we look at how organizations were able to handle incidents after deploying AIOps.