Operations | Monitoring | ITSM | DevOps | Cloud

The Session 1 roundtable showed you where the industry’s headed. Now it’s time to chart your own course. In this practical, hands-on session, we’ll take the big-picture insights from Session 1 and translate them into actionable steps for your business. Learn how to build the right foundation across people, process, and product go-to-market so you can move from strategic ideas to tactical impact. 0:00:57 – Position yourself as the AI advisor for clients.

Users often require support beyond self-service options. The technical support team acts like an emergency room, prioritizing urgent needs and aiming for quick resolutions. Ivanti's experts tackle issues at their source, providing both immediate fixes and long-term strategies. An intelligent routing system connects users with the most qualified engineers, ensuring effective support and maximizing the potential of IT and security solutions.

When is the right time to replace your hardware? That’s one of the most common questions IT leaders face. The hardware lifecycle is a major dilemma: replace too early, and you waste resources; wait too long, and you risk productivity, security, and even sustainability. That’s where AlmaAnalysis, the new feature of Almaden’s Collective IQ, comes in. With AI-powered smart analysis, your IT team can: Evaluate the real performance of every device. Predict bottlenecks before they impact users. Compare whether it’s smarter to upgrade components or invest in new equipment.

Defining your risk appetite – the level of risk your organization is willing to accept – is one of the most important steps to adopting an exposure management strategy. If your risk posture’s out of line with your risk appetite, it’s time to take action. Ivanti’s Chris Goettl breaks down defining your risk appetite and how it helps you make informed decisions about remediating vulnerabilities.

Maximize your workspace! Place the preview panel below your data views or on the right to make the most of your screen real estate, keeping your workflow smooth. Perfect for Service Desk agents and IT pros who want quick access to key information without extra scrolling, no matter the monitor size. Preview layouts and other powerful features are coming in the Fall 2025 release of Alloy Navigator.

Kelvin Tegelaar, founder of CyberDrain joins the NinjaOne Community stream to discuss Check, a new open source tool to identify and block malicious login pages before credentials can be compromised. Learn more about this new tool and how to provide real-time protection against Microsoft 365 phishing attacks.