13 Best Incident Management Software Compared in 2026
Every minute of downtime costs your organization money. Sometimes a lot of money. Gartner puts the average cost of IT downtime at roughly $5,600 per minute, and that number climbs fast when a major incident hits and your team is still scrambling to figure out who owns the problem. That’s where incident management software earns its keep. When something breaks at 2 a.m., you don’t want to be hunting through email threads figuring out who’s on call.