Operations | Monitoring | ITSM | DevOps | Cloud

October 2021

Five worthy reads: Preparing for AI adoption amidst a serious skills shortage

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In the era of mass AI adoption, aimed at enabling disruptive technology innovations, this week we will explore the concern over skill shortages in the AI market. Illustration by Balaji K.R. Artificial intelligence(AI) remains a major technology driver for 2022 and beyond. It has been ranked in the top technology trends consistently for several years.

Application Whitelisting | How to whitelist applications with ManageEngine Application Control Plus

Application whitelisting is the process of limiting the applications running in the network to only what is absolutely trusted. It follows the Default Deny strategy where all applications other than the trusted ones get blocked automatically. ManageEngine Application Control Plus seamlessly acts as an application whitelisting solution that leverages the rule-based policies offered to facilitate easy list building and maintenance. The rules offered by this application whitelisting tool can be based on trusted vendors, product name, file hash, verified executables, store apps and folder path.

ManageEngine captures top honors at GovTech Innovation Awards 2021

ManageEngine captured the Network Management & Monitoring Vendor of the Year honor at the GovTech Innovation Awards 2021 conducted by Tahawul Tech. Elitser Technologies, a regional distributor for ManageEngine, accepted the award on behalf of ManageEngine on September 27 in Dubai, UAE.

Network monitoring tools: The good, the bad, and the ugly

For organizations that rely on their network to support their daily operations, how well the network operates can make or break their business. As a network admin, your core objective is to ensure that day-to-day business operations are carried out successfully. This involves optimizing the network for maximum performance and minimizing service disruptions.

Network monitor 101: All about network monitors

With the increase in the number of organizations that have a sizable network infrastructure, the need for a network monitor also increases substantially. With properly established network monitoring protocols in place, organizations can work more efficiently, have more visibility over their network devices, and avoid unexpected downtimes and network issues.

How to choose the best IT infrastructure monitoring tool for your business

Business growth can be measured by the performance of IT infrastructure, which is an integral part of any organization. According to research done by Riverbed, 73% of C-suites say that granular visibility into the network and other components opens the door for business innovation. Simply put, fostering the growth of business health lies in enhanced visibility and well-organized management of IT infrastructure.

An overview of ServiceDesk Plus' integrations with Microsoft services

In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services to improve your service desk operations and build a cohesive workspace for your users. Watch related videos: Follow us on social.

An overview of ServiceDesk Plus Cloud's integrations with Microsoft services (Cloud)

In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus Cloud and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services to improve your service desk operations and build a cohesive workspace for your users. Watch related videos: Follow us on social.

5 hacks to implement an effective Asset Management in your organization [Cloud]

In the fourth episode of ManageEngine's Masterclass 2021, we will discuss five hacks to implement an effective Asset Management in your organization using ServiceDesk Plus Cloud. In this masterclass you will learn how to:‌Build an accurate repository of assets Create an asset lifecycle to track assets‌‌Utilize assets effectively‌‌Leverage POs and contracts to optimize asset procurement Optimize asset management

Free service desk webinar, ft.Daniel Breston | Best technology coach

Watch this webinar to learn how your service desk could be your best technology coach, and about: Today, the service desk is the voice of your organization. COVID-19 moved everyone online. If they have an issue, they call your service desk. Rarely do they get to speak to anyone else! Lean and other practices also suggest that the best coaches are those with eyes that do not see what you do. This is why several major banks, utilities, sales companies, and betting houses have invited the service desk to be their coach and attend management decision-making sessions.

Say hello to Windows 11 with Desktop Central

Microsoft unveiled Windows 11 on June 24, 2021 at its virtual launch event. Though Windows 11 will be officially available on October 5, 2021, Microsoft has shared the initial beta version with members of its Windows Insider Program. Starting October 5th, Microsoft will roll out the Windows 11 upgrade to eligible Windows 10 PCs, and pre-loaded Windows 11 will be available for sale. The latest OS offers significant improvements to security and management features.