Operations | Monitoring | ITSM | DevOps | Cloud

PagerDuty

AppExchange Mavericks: PagerDuty Empowers Customer Service Agents to Resolve Cases Quicker

Jonathan Rende, SVP of Products at PagerDuty and AppExchange Mavericks, Salesforce MVP Barb Dietz discuss how PagerDuty is working to empower customer service agents to resolve customer-impacting issues faster. BONUS: In this video, you will get a front-row seat to PagerDuty’s product demo. See what's in the video.

PagerDuty November 2022 Product Launch - Product Highlights Demo

Learn how PagerDuty's latest capabilities can help you solve critical, unplanned work faster in this new product highlights demo. Our host of new capabilities help you improve team productivity, avoid escalations, and optimize digital services. Features highlighted in this video are the following new PagerDuty features and more.

4 New Product Announcements to Help Teams Do More with Less

Incidents are costly. It’s not just revenue that takes a hit every time you have an outage–brand reputation and client satisfaction are also on the line. To protect current and future revenue, companies have to deliver on customer expectations. Innovation alone is no longer enough: digital experiences must also be fast, flawless, and highly available. This means teams have to get more proactive with real-time, unplanned work.

What's New: Updates to Incident Response, PagerDuty Process Automation Software & PagerDuty Runbook Automation, Integrations, and More!

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, as well as Community & Advocacy Events updates. We continue to help customers further automate to optimize cloud operations and reduce the amount of issues escalated to other teams.

PagerDuty and DataOps: Enabling Organizations to Improve Decision Making with Better Data

Many organizations have been digitally transforming their operations and the majority of them are moving to the cloud. With this transformation, data teams have to analyze ever larger and more complex data sets to allow downstream teams to make faster and more accurate decisions on a daily basis. Consequently, most organizations need to work with: customer data, product data, usage data, advertising data, and financial data.

3 Ways You Might Have an NOC Process Hangover

NOC, or network operation center, processes have been set in stone for decades. But it’s time for some of these processes to evolve. Digital transformation and the cloud era have led to the rise of DevOps, and with it, service ownership. Service ownership means that developers take responsibility for supporting the software they deliver at every stage of the life cycle. This brings development teams closer to their customers, the business, and the value they deliver.

3 Ways You Might Have a NOC Process Hangover

NOC, or network operation center, processes have been set in stone for decades. But it’s time for some of these processes to evolve. Digital transformation and the cloud era have led to the rise of DevOps, and with it, service ownership. Service ownership means that developers take responsibility for supporting the software they deliver at every stage of the life cycle. This brings development teams closer to their customers, the business, and the value they deliver.

4 Challenges Facing CXOs in A World of Digital Everything

As a busy executive, taking time to attend an event and listen to sessions is a luxury. And yet, I know that many of my best breakthrough ideas on how to lead my teams have come from taking those moments to tune into new ideas. The challenge is figuring out where the hidden nuggets of wisdom are buried in a mountain of content.